Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315090 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 13, 2025 → Nov 19, 2025

✅ Completed
PC Per client agreement
Target: Dec 4, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (15d early)
Dispatch 4.0d
Coordinators 1.4d
Billing 0.8d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Coordinators
1.4 days
Over SLA
Billing
0.8 days
Created: Nov 13, 2025 Due: Dec 4, 2025 Completed: Nov 19, 2025 (15 days early)
📅
5.0 days Total Age
⏱️
4.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 4.0 days stuck in "Entered"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Assigned
1.4d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
2 Work Order Created Nov 13, 10:33 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 18, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5d 5h
✔️
Status: Completed by Tami Dawe Nov 19, 1:54 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22h 6m, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 20, 9:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 37m
📨
▶
2 Status: Invoice Pending Nov 20, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 21, 12:33 PM
Invoice Number: SM-247098

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 13, 10:33 AM
Invoice #
SM-247098

Work Details (1)

Name Type Status Qty Amount Date
WL-03005862 Parts Open 1 $489.00 Nov 13, 10:33 AM

Details