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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315096 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 13, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 76 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 24, 2025
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
14d
▶ Clock Running
Status: Entered
Nov 24 → Dec 16, 2025
14 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 23, 2025
5 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 26 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Mar 9, 2026
50 business days (counted)
Running total: 76 of ? biz days used
Created: Nov 13, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 18 Ready for Scheduling ▶ Running 3 3
Nov 18 → Nov 24 Scheduled ▶ Running 4 7
Nov 24 → Nov 24 Entered ▶ Running 0 7
Nov 24 → Nov 24 Scheduled ▶ Running 0 7
Nov 24 → Dec 16 Entered ▶ Running 14 21
Dec 16 → Dec 23 Scheduled ▶ Running 5 26
Dec 23 → Dec 23 Entered ▶ Running 0 26
Dec 23 → Mar 9 Ready for Scheduling ▶ Running 50 76
Dispatch 14.7d
Coordinators 65.1d
✓ SLA Met
Dispatch
14.7 days
Over SLA
Coordinators
65.1 days
Over SLA
Created: Nov 13, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
77.0 days Total Age
⏱️
50.3d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
73.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 275 days old
🚨
Primary Delay 50.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 73.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.7d / 0.5d SLA
Ready for Scheduling
54.3d / 1.0d SLA
Scheduled
10.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 RFosbury - one FSE completed on WO-01326727

12/16/2025 RFosbury - Dispatching to Jeffrey C and Allan K for DEC 22 - DEC 24.

⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 259CX FETAL MONITOR GENERIC ATO MODEL / SDJ25190038,SDJ25190069,SDJ25100030,SDJ25190042,SDJ25120041,SDJ25190067,SDJ25100017,SDJ25120038,SDJ25120034 US TRANSDUCER NAUTILUS WATERTIGHT COMBO / SQH25444071PS,SQH25444092PS,SQH25444099PS,SQH25444025PS,SQH25434158PS,SQH25424047PS,SQH25444056PS,SQH25444047PS,SQH25444084PS,SQH25444072PS,SQH25434141PS,SQH25444040PS,SQH25424059PS,SQH25444095PS,SQH25434151PS,SQH25434208PS,SQH25444029PS,SQH25424056PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO / SQJ25434026PS,SQJ25434229PS,SQJ25434067PS,SQJ25434064PS,SQJ25434125PS,SQJ25434015PS,SQJ25434126PS,SQJ25434124PS,SQJ25374310PS CABLE ASSY. EXERGEN TAT5000 W/ ISO F / A1614029,A1614033,A1614041,A1613966,A1613976,A1613967,A1613973,1125010121A1614859,A1614842 *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
9 259cx Fetal Monitor Model-

Timeline

📋
▶
2 Work Order Created Nov 13, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
4 Status: Scheduled Nov 18, 1:49 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-01T13:15:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-01T13:00:00.000+0000
⚠️ 5.0 business days
👷
▶
5 Technician Assigned Nov 24, 12:41 PM
Technician Assigned → Dispatch Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-03T13:00:00.000+0000
🆕
Status: Entered by Rich Fosbury
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 5d 22h, 0m
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-03T13:00:00.000+0000
🆕
Status: Entered by Rich Fosbury Nov 24, 1:27 PM
From: Scheduled
To: Entered
Duration in Previous: 43m
🚨 15.0 business days
🗓️
▶
3 Status: Scheduled Dec 16, 10:43 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-22T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Dec 18, 11:10 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🆕
Status: Entered by Rich Fosbury Dec 23, 4:14 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 5h, 0m
🚨 51.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 5:59 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 76d 0h

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Entered
Duration: 14.7 business days (threshold: 4.0 business hours)
Exceeded by 14.2 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 50.3 business days (threshold: 1.0 business days)
Exceeded by 49.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 13, 10:42 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03041816 Expenses Open 1 $0.01 Dec 18, 11:10 AM
WL-03041817 Expenses Open 1 $0.00 Dec 18, 11:10 AM

Details