Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315120 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Sentara RMH Medical Center — 2010 Health Campus Dr, Harrisonburg VA, 22801

Nov 13, 2025 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 42 biz days
🕐 Clock stopped: Invoiced (Jan 19, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Jan 9, 2026
37 business days (counted)
Running total: 37 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 19, 2026
5 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Nov 13, 2025 Invoiced: Jan 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Jan 9 Ready for Scheduling ▶ Running 37 37
Jan 9 → Jan 19 Scheduled ▶ Running 5 42
Jan 19 → Jan 19 Tech On Site ▶ Running 0 42
Jan 19 → Jan 19 Completed ▶ Running 0 42
Jan 19 → Jan 19 Tech Off Site ▶ Running 0 42
Dispatch 17.0d
Coordinators 43.7d
Billing 13.9d
✓ SLA Met
Dispatch
17.0 days
Over SLA
Coordinators
43.7 days
Over SLA
Billing
13.9 days
Over SLA
Created: Nov 13, 2025 Due: Jan 31, 2026 Completed: Jan 19, 2026 (12 days early)
📅
43.0 days Total Age
⏱️
38.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
75.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 75.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.0d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
9.0d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA
L2 Review
19.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/09/2026 RFosbury - Allan Klus onsite Jan 19th

🔧 Work Performed
Installation of 3 Corometrics 259 Fetal Monitors and accessories complete.
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 259CX FETAL MONITOR GENERIC ATO MODEL / SDJ25230067,SDJ25230071,SDJ25230058 US TRANSDUCER NAUTILUS WATERTIGHT COMBO / SQH25454019PS,SQH25424051PS,SQH25434161PS,SQH25454069PS,SQH25454026PS,SQH25454079PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO / SQJ25434227PS,SQJ25434100PS,SQJ25444120PS CABLE ASSY. EXERGEN TAT5000 W/ ISO F / A1614036,A1614865,A1614863 *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
3 259cx Fetal Monitor Model

Timeline

📋
▶
2 Work Order Created Nov 13, 11:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 38.0 business days
🗓️
▶
3 Status: Scheduled Jan 9, 12:55 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-19T00:00:00.000+0000, 2026-01-19T05:00:00.000+0000, 2026-01-19T13:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
⚠️ 6.0 business days
🔧
Status: Tech On Site by Allan Klus Jan 19, 10:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 21h
⏱️
7x Labor Added Jan 19, 3:30 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.75, 1.75, 66
✔️
▶
4 Status: Completed Jan 19, 3:46 PM
Status: Completed → Status: Tech Off Site → Labor Added → Status: Closed
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 3m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⚠️ 9.0 business days
⏱️
Labor Added Jan 30, 8:52 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 10d 17h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 10:12 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 1h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:14 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 22h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Jan 19, 8:00 AM
Created
Nov 13, 11:20 AM
Invoice #
SM-258373

Work Details (9)

Name Type Status Qty Amount Date
WL-03070675 Labor Open 1.5 $250.00 Jan 19, 3:30 PM
WL-03070676 Labor Open 0.75 $0.00 Jan 19, 3:30 PM
WL-03070677 Labor Open 1 $75.00 Jan 19, 3:30 PM
WL-03070678 Labor Open 1.5 $150.00 Jan 19, 3:30 PM
WL-03070679 Labor Open 1.75 $0.00 Jan 19, 3:30 PM
WL-03070680 Travel Open 66 $0.00 Jan 19, 3:30 PM
WL-03070681 Travel Open 66 $0.00 Jan 19, 3:30 PM
WL-03070698 Labor Open 0.75 $0.00 Jan 19, 3:50 PM
WL-03084608 Labor Open 0.016666666666667 $38.00 Jan 30, 8:52 AM

Details