Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315134 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WINCHESTER MEDICAL CENTER — 1840 AMHERST ST, WINCHESTER VA, 22601

Nov 13, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 76 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Mar 9, 2026
76 business days (counted)
Running total: 76 of ? biz days used
Created: Nov 13, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Mar 9 Ready for Scheduling ▶ Running 76 76
Dispatch 0.0d
Coordinators 76.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
76.9 days
Over SLA
Created: Nov 13, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
76.9 days Total Age
⏱️
76.9d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
75.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 275 days old
🚨
Primary Delay 76.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 75.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
76.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Per smartsheet, no install needed. Customer will install

⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
12 Giraffe Omnibed Carestation

Timeline

📋
▶
2 Work Order Created Nov 13, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 77.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 6:08 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 116d 5h

Bottlenecks

Ready for Scheduling
Duration: 76.9 business days (threshold: 1.0 business days)
Exceeded by 75.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 13, 11:51 AM
Invoice #
N/A

Details