Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315136 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UNIVERSITY OF VIRGINIA — 4257 SEMINOLE TRL, CHARLOTTESVILLE VA, 22911-8214

Nov 13, 2025 → Dec 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 26)
✓ SLA Met (5d early)
Dispatch 3.0d
Coordinators 27.9d
Field Work 3.7d
Incomplete 4.0d (excluded)
Billing 0.4d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
27.9 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
4.0 days
Billing
0.4 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
31.9 days Total Age
⏱️
16.9d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
25.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 11, 2025
Visit 2 Dec 24, 2025

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 16.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.9d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Incomplete
4.0d
Tech Off Site
2.0d / 2.0d SLA
Closed
1.8d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
2.8d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed installation of 3 Corometrics 172 Fetal Monitors and accessories.
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): COROMETRICS 170 SERIES 172 - SNV25410010,SNV25410004,SNV25410006 *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
3 CORO 172 UNIVERSITY OF VIRGINIA "4257 SEMINOLE TRL , VA US , 22911-8214 ."

Timeline

📋
▶
2 Work Order Created Nov 13, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 17.0 business days
📅
▶
3 Dispatch Scheduled Dec 5, 10:35 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 22h
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Dec 11, 2:49 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.25
⏱️
2x Labor Added Dec 11, 7:42 PM
Type: Labor
Status: Open
Qty: 2.5, 2.25
🚗
▶
3 2x Travel Added Dec 11, 7:47 PM
2x Travel Added → Status: Incomplete → 2x Labor Added
⚠️
Status: Incomplete by Allan Klus
From: Tech On Site
To: Incomplete
Duration in Previous: 5h 0m
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏳ 4.5 business days
📅
▶
2 Dispatch Scheduled Dec 17, 8:17 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Incomplete
To: Scheduled
Duration in Previous: 5d 12h
📅
Dispatch Scheduled by Rich Fosbury Dec 17, 8:50 AM
Scheduled For: 2025-12-29T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Dec 22, 11:26 AM
Scheduled For: 2025-12-24T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 24, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
⏱️
2x Labor Added Dec 24, 9:58 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 52
✔️
Status: Completed by Allan Klus Dec 24, 7:16 PM
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 9h 35m, 0m
⏳ 2.6 business days
⏱️
▶
4 Labor Added Dec 26, 12:08 PM
Labor Added → 2x Labor Added → Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 1.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1d 16h
⏳ 2.0 business days
⏱️
Labor Added Dec 29, 11:03 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 29, 11:08 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 22h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 12:43 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 1:15 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 16.9 business days (threshold: 1.0 business days)
Exceeded by 15.9 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Dec 24, 8:00 AM
Created
Nov 13, 11:54 AM
Invoice #
SM-250436

Work Details (14)

Name Type Status Qty Amount Date
WL-03034386 Labor Open 3.25 $250.00 Dec 11, 2:51 PM
WL-03034998 Labor Open 2.5 $0.00 Dec 11, 7:42 PM
WL-03034999 Labor Open 2.25 $0.00 Dec 11, 7:42 PM
WL-03035003 Travel Open 52 $0.00 Dec 11, 7:47 PM
WL-03035002 Travel Open 93 $0.00 Dec 11, 7:47 PM
WL-03035010 Labor Open 0.5 $0.00 Dec 11, 7:51 PM
WL-03035011 Expenses Open 1 $0.00 Dec 11, 7:51 PM
WL-03047192 Labor Open 1.5 $0.00 Dec 24, 9:58 AM
WL-03047193 Travel Open 52 $0.00 Dec 24, 9:58 AM
WL-03047958 Labor Open 2 $0.00 Dec 26, 12:08 PM
WL-03047960 Labor Open 4 $225.00 Dec 26, 12:10 PM
WL-03047961 Labor Open 1.5 $750.00 Dec 26, 12:10 PM
WL-03047967 Labor Open 1 $0.00 Dec 26, 12:12 PM
WL-03048820 Labor Open 0.016666666666667 $38.00 Dec 29, 11:03 AM

Details