Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315209 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 13, 2025 → Nov 23, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 23)
✓ SLA Met (38d early)
Dispatch 0.0d
Coordinators 2.5d
Field Work 3.9d
Incomplete 2.0d (excluded)
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
3.9 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
2.5 days
Over SLA
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Nov 23, 2025 (38 days early)
📅
6.5 days Total Age
⏱️
2.5d in Completed Longest Stage
🔄
10 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.5 days stuck in "Completed"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
3.5d / 1.0d SLA
Incomplete
2.0d
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/13/2025 ALuman - dispatch to Derick Velazquez for SN 100415126 located at US Med Orlando
🔧 Work Performed
FCO69 implemented
🔍 Technician Findings
FCO69 implemented
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 13, 3:04 PM
Work Order: WO-01315209
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 13, 3:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-13T05:00:00.000+0000, 2025-11-13T00:00:00.000+0000, 2025-11-13T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 12m
📅
Dispatch Scheduled by Derick Velazquez Nov 14, 1:10 PM
Scheduled For: 2025-11-17T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Derick Velazquez Nov 17, 11:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
✔️
Status: Completed by Derick Velazquez Nov 17, 2:44 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 20m
⏱️
3x Labor Added Nov 17, 10:59 PM
Type: Labor
Status: Open
Qty: 0.5, 1
⏳ 2.1 business days
🗓️
▶
2 Status: Scheduled Nov 19, 3:27 PM
Status: Scheduled → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 2m
⚠️
Status: Incomplete by Derick Velazquez Nov 19, 10:59 PM
From: Completed
To: Incomplete
Duration in Previous: 7h 28m
⏳ 2.1 business days
🏁
Status: Closed by Derick Velazquez Nov 23, 3:26 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 16h
⏳ 2.0 business days
⏱️
Labor Added Nov 25, 11:31 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 25, 12:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:02 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.7 business hours
Completed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 17, 8:00 AM
Created
Nov 13, 3:04 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03010716 Labor Open 0.5 $0.00 Nov 17, 10:59 PM
WL-03010717 Labor Open 1 $95.00 Nov 17, 10:59 PM
WL-03010718 Labor Open 0.5 $155.00 Nov 17, 10:59 PM
WL-03019543 Labor Open 0.016666666666667 $38.00 Nov 25, 11:31 AM

Details