Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315244 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Nov 13, 2025 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (89 biz days late)
Active: 99 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Dec 3, 2025
12 business days (counted)
Running total: 12 of ? biz days used
87d
▶ Clock Running
Status: Assigned
Dec 3 → Apr 9, 2026
87 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 99 of ? biz days used
Created: Nov 13, 2025 Completed: Apr 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 3 Ready for Scheduling ▶ Running 12 12
Dec 3 → Apr 9 Assigned ▶ Running 87 99
Apr 9 → Apr 9 Tech On Site ▶ Running 0 99
Dispatch 0.0d
Coordinators 99.0d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
99.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Nov 13, 2025 Due: Nov 30, 2025 Completed: Apr 9, 2026 (129 days late)
📅
98.3 days Total Age
⏱️
86.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
99.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 4, 2025
Visit 2 Apr 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 86.7 days stuck in "Assigned"
⏱️
Total Delay 99.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.2d / 1.0d SLA
Assigned
86.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/4CC CNL. Completed pm service, checked all functions, no issues found, returned equipment to service.
🔍 Technician Findings
PM service due
⚠️ Problem Description
Bed needs PM. It is currently INACTIVE in SMX. Sent info to site GE biotech and Jennifer Johnson,. Stelter, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 13, 5:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.9 business days
👷
▶
2 Status: Assigned Dec 3, 1:48 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Christopher Carroll
⏳ 2.0 business days
⏱️
2x Labor Added Dec 4, 3:36 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
💵
Expenses Added Dec 4, 3:59 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Dec 4, 4:05 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 4, 4:44 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.9 business days
💵
Expenses Added Dec 9, 8:05 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.5 business days
💵
Expenses Added Dec 12, 6:33 PM
Type: Expenses
Status: Open
Qty: 1
🚨 79.7 business days
👷
Technician Assigned by Abby Jinerson Apr 8, 3:24 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Apr 8, 8:31 PM
From: Assigned
To: Tech On Site
Duration in Previous: 126d 5h
⏱️
▶
3 3x Labor Added Apr 8, 8:39 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
▶
2 Status: Invoice Pending Apr 13, 5:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Apr 14, 9:00 AM
Invoice Number: SM-259123

Bottlenecks

Ready for Scheduling
Duration: 12.2 business days (threshold: 1.0 business days)
Exceeded by 11.2 business days
Assigned
Duration: 86.7 business days (threshold: 4.0 business hours)
Exceeded by 86.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 13, 5:02 PM
Invoice #
SM-259123

Work Details (10)

Name Type Status Qty Amount Date
WL-03026631 Labor Open 0.5 $0.00 Dec 4, 3:36 PM
WL-03026632 Expenses Open 1 $0.00 Dec 4, 3:36 PM
WL-03026675 Expenses Open 1 $0.00 Dec 4, 3:59 PM
WL-03026695 Labor Open 0.5 $0.00 Dec 4, 4:05 PM
WL-03026782 Labor Open 0.5 $0.00 Dec 4, 4:44 PM
WL-03032264 Expenses Open 1 $0.00 Dec 9, 8:05 PM
WL-03036505 Expenses Open 1 $0.00 Dec 12, 6:33 PM
WL-03178750 Labor Open 1.25 $0.00 Apr 8, 8:39 PM
WL-03178751 Labor Open 0.25 $0.00 Apr 8, 8:39 PM
WL-03178752 Expenses Open 1 $0.00 Apr 8, 8:39 PM

Details