Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315249 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Stanford Hospital — 300 Pasteur Drive, Palo Alto CA, 94304

Nov 13, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 187 biz days
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
187d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Aug 16, 2026
187 business days (counted)
Running total: 187 of ? biz days used
Created: Nov 13, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Scheduled ▶ Running 0 0
Nov 13 → Nov 13 Ready for Scheduling ▶ Running 0 0
Nov 13 → Nov 13 Scheduled ▶ Running 0 0
Nov 13 → Aug 16 Ready for Scheduling ▶ Running 187 187
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Nov 13, 2025 Due: Dec 31, 2026 (137 days left)
📅
187.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 275 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 1755 CM ack msg; LM w/RA, CA; 2038 CA decline; 11/17/2025 1230 CM LM w/Emily re compliance; 1830 LM w/WZ; 11/20/2025 2043 LM w/Emily re NAR

Timeline

📋
▶
5 Work Order Created Nov 13, 6:54 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-16T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 16, 8:00 AM
Created
Nov 13, 6:54 PM
Invoice #
N/A

Details