Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315256 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Stanford Hospital — 300 Pasteur Drive, Palo Alto CA, 94304

Nov 13, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (59 biz days late)
Active: 68 biz days
🕐 Clock stopped: Canceled (Feb 26, 2026)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 3 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Nov 19 → Feb 25, 2026
64 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 68 of ? biz days used
Created: Nov 14, 2025 Canceled: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Scheduled ▶ Running 0 0
Nov 14 → Nov 19 Ready for Scheduling ▶ Running 3 3
Nov 19 → Feb 25 Scheduled ▶ Running 64 67
Feb 25 → Feb 26 Ready for Scheduling ▶ Running 1 68
Coordinators 69.5d
✗ SLA Missed
Coordinators
69.5 days
Over SLA
Created: Nov 14, 2025 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
69.0 days Total Age
⏱️
65.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
65.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 275 days old
🚨
Primary Delay 65.0 days stuck in "Scheduled"
⏱️
Total Delay 65.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.5d / 1.0d SLA
Scheduled
65.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 1755 CM ack msg; LM w/RA, CA; 2038 CA decline; 11/17/2025 1230 CM LM w/Emily re compliance; 1830 LM w/WZ; 1936 DC avail; LM w/Emily re cnfm; 1918 Emily cnfm; 2003 ack cnfm; LM w/DC; 2004 DC ack cnfm; 2/25/2026 1533 assign cxl; 1627 ack cxl; LM w/DC; 2112 DC ack cxl

Timeline

📋
▶
3 Work Order Created Nov 13, 7:00 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-30T19:00:00.000+0000
⏳ 3.6 business days
👷
▶
2 Technician Assigned Nov 18, 8:24 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 1h
🚨 65.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 25, 4:28 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 98d 20h
🚫
Status: Canceled by Wayne Rush Feb 26, 9:24 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 16h 55m

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 65.0 business days (threshold: 2.0 business days)
Exceeded by 63.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
N/A
Created
Nov 13, 7:00 PM
Invoice #
N/A

Details