Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315259 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Stanford Hospital — 300 Pasteur Drive, Palo Alto CA, 94304

Nov 13, 2025 → Apr 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (96 biz days late)
Active: 105 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 3 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Nov 19 → Feb 25, 2026
64 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 67 of ? biz days used
38d
▶ Clock Running
Status: Billing Review
Feb 25 → Apr 20, 2026
38 business days (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Closed
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 105 of ? biz days used
Created: Nov 14, 2025 Canceled: Apr 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Scheduled ▶ Running 0 0
Nov 14 → Nov 19 Ready for Scheduling ▶ Running 3 3
Nov 19 → Feb 25 Scheduled ▶ Running 64 67
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 67
Feb 25 → Apr 20 Billing Review ▶ Running 38 105
Apr 20 → Apr 20 Closed ▶ Running 0 105
Coordinators 68.2d
Billing 38.2d
✗ SLA Missed
Coordinators
68.2 days
Over SLA
Billing
38.2 days
Over SLA
Created: Nov 14, 2025 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
106.0 days Total Age
⏱️
64.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
101.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 275 days old
🚨
Primary Delay 64.2 days stuck in "Scheduled"
⏱️
Total Delay 101.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
64.2d / 2.0d SLA
Billing Review
38.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 1755 CM ack msg; LM w/RA, CA; 2038 CA decline; 11/17/2025 1230 CM LM w/Emily re compliance; 1830 LM w/WZ; 1456 MF avail; LM w/Emily re cnfm; 1846 Emily cnfm; 1952 ack cnfm; LM w/MF; 1549 MF ack cnfm; 2/25/2026 1533 assign cxl; 1627 ack cxl; LM w/MF; 1636 MF ack cxl

Timeline

📋
▶
2 Work Order Created Nov 13, 7:02 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.6 business days
🗓️
▶
2 Status: Scheduled Nov 19, 5:41 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Mignon Fritts
🚨 64.8 business days
📅
▶
2 Status: Ready for Scheduling Feb 25, 5:21 PM
Status: Ready for Scheduling → Status: Billing Review
💵
Status: Billing Review by Caitlin Mcgee
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 2m
🚨 38.8 business days
🏁
Status: Closed by Caitlin Mcgee Apr 20, 1:30 PM
From: Billing Review, Closed
To: Closed, Canceled
Duration in Previous: 53d 19h, 0m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 64.2 business days (threshold: 2.0 business days)
Exceeded by 62.2 business days
Billing Review
Duration: 38.2 business days (threshold: 2.0 business days)
Exceeded by 36.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mignon Fritts
Scheduled
N/A
Created
Nov 13, 7:02 PM
Invoice #
N/A

Details