Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (107 biz days late)
🕐 Clock stopped: Canceled (May 5, 2026)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 3 of ? biz days used
84d
▶ Clock Running
Status: Scheduled
Nov 19 → Mar 25, 2026
84 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 88 of ? biz days used
28d
▶ Clock Running
Status: Billing Review
Mar 26 → May 5, 2026
28 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Closed
May 5 → May 5, 2026
0 business days (counted)
Running total: 116 of ? biz days used
Created: Nov 14, 2025
Canceled: May 5, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 14 → Nov 14 |
Created |
▶ Running
|
0 |
0 |
| Nov 14 → Nov 14 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 14 → Nov 19 |
Ready for Scheduling |
▶ Running
|
3 |
3 |
| Nov 19 → Mar 25 |
Scheduled |
▶ Running
|
84 |
87 |
| Mar 25 → Mar 26 |
Ready for Scheduling |
▶ Running
|
1 |
88 |
| Mar 26 → May 5 |
Billing Review |
▶ Running
|
28 |
116 |
| May 5 → May 5 |
Closed |
▶ Running
|
0 |
116 |
Coordinators
88.4 days
Over SLA
Billing
29.0 days
Over SLA
Created: Nov 14, 2025
Due: Dec 31, 2026
Completed: May 5, 2026 (240 days early)
⏱️
84.2d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
112.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
84.2 days stuck in "Scheduled"
⏱️
Total Delay
112.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.2d
/ 1.0d SLA
Scheduled
84.2d
/ 2.0d SLA
Billing Review
29.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/13/2025 1755 CM ack msg; LM w/RA, CA; 2038 CA decline; 11/17/2025 1230 CM LM w/Emily re compliance; 1830 LM w/WZ; 1456 MF avail; LM w/Emily re cnfm; 1846 Emily cnfm; 1952 ack cnfm; LM w/MF; 1549 MF ack cnfm; 3/25/2026 1721 assign cxl; 1856 ack cxl; LM w/MF; 2018 MF ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
👷
Technician:
Mignon Fritts
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
126d 0h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
1h 34m
🏁
From:
Billing Review, Closed
To:
Closed, Canceled
Duration in Previous:
40d 18h, 1m
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 84.2 business days (threshold: 2.0 business days)
Exceeded by 82.2 business days
Billing Review
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days