Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315335 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Nov 14, 2025 → Apr 29, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 21, 2025
✗ SLA Missed (72 biz days late)
Active: 77 biz days
Paused: 35 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
33d
▶ Clock Running
Status: Scheduled
Nov 18 → Jan 8, 2026
33 business days (counted)
Running total: 35 of 5 biz days used
⏸26d
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Feb 17, 2026
26 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 41 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 25 → Feb 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 27 → Mar 12, 2026
9 business days (counted)
Running total: 50 of 5 biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 20, 2026
6 business days (counted)
Running total: 56 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 56 of 5 biz days used
10d
▶ Clock Running
Status: Tech Off Site
Mar 20 → Apr 4, 2026
10 business days (counted)
Running total: 66 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 4 → Apr 14, 2026
7 business days (not counted)
▶ Clock Running
Status: Closed
Apr 14 → Apr 15, 2026
1 business day (counted)
Running total: 67 of 5 biz days used
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 20, 2026
3 business days (counted)
Running total: 70 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 20 → Apr 22, 2026
2 business days (counted)
Running total: 72 of 5 biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 29, 2026
5 business days (counted)
Running total: 77 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 77 of 5 biz days used
Created: Nov 14, 2025 Completed: Apr 29, 2026
Business Days Used 77 / 5
0 5d budget +72d over
Show SLA Clock Detail (19 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0 / 5
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0 / 5
Nov 14 → Nov 14 Assigned ▶ Running 0 0 / 5
Nov 14 → Nov 17 Scheduled ▶ Running 1 1 / 5
Nov 17 → Nov 18 Reschedule ▶ Running 1 2 / 5
Nov 18 → Jan 8 Scheduled ▶ Running 33 35 / 5
Jan 8 → Feb 17 Awaiting Parts ⏸ Paused 26 —
Feb 17 → Feb 25 Reschedule ▶ Running 6 41 / 5
Feb 25 → Feb 27 Awaiting Parts ⏸ Paused 2 —
Feb 27 → Mar 12 Reschedule ▶ Running 9 50 / 5
Mar 12 → Mar 20 Scheduled ▶ Running 6 56 / 5
Mar 20 → Mar 20 Tech On Site ▶ Running 0 56 / 5
Mar 20 → Apr 4 Tech Off Site ▶ Running 10 66 / 5
Apr 4 → Apr 14 Awaiting Parts ⏸ Paused 7 —
Apr 14 → Apr 15 Closed ▶ Running 1 67 / 5
Apr 15 → Apr 20 Billing Review ▶ Running 3 70 / 5
Apr 20 → Apr 22 Assigned ▶ Running 2 72 / 5
Apr 22 → Apr 29 Scheduled ▶ Running 5 77 / 5
Apr 29 → Apr 29 Tech On Site ▶ Running 0 77 / 5
Dispatch 0.0d
Material Management 35.4d
Coordinators 67.4d
Field Work 11.6d
Billing 27.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
35.4 days
Over SLA
Coordinators
67.4 days
Over SLA
Field Work
11.6 days
Over SLA
Billing
27.5 days
Over SLA
Created: Nov 14, 2025 Due: Nov 21, 2025 Completed: Apr 29, 2026 (158 days late)
📅
113.0 days Total Age
⏱️
33.3d in Scheduled Longest Stage
🔄
21 transitions Status Changes
⚠️
115.4d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (3 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 11, 2025
Visit 2 Jan 27, 2026
Visit 3 Mar 19, 2026
Visit 4 Mar 20, 2026
Visit 5 Apr 29, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 272 days old
🚨
Primary Delay 33.3 days stuck in "Scheduled"
⏱️
Total Delay 115.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
46.9d / 2.0d SLA
Reschedule
17.5d / 2.0d SLA
Awaiting Parts
35.4d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
11.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
27.5d / 2.0d SLA
Assigned
3.0d / 0.5d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/16/26 BA - PO# 4010554107HTM - $8,227.98

4.30.26 hshaw - moved WO to BR, updated PO still short $449.00 Chat JJohnson

4/27/26 CDempsey- Tyler to be onsite this week.

4.15.26 hshaw - PO short $655.72, chat JJohnson to obtain advise.

4/3/26 CDempsey- Quote Approved. Tyler ordering parts.

PO # 4010554107HTM

3/20/26 TBollman additional parts quoted will move into awaiting parts when quote approved

2/11/26 CDempsey- waiting on quote approval.

1/28/26 CDempsey- Techs are onsite, installed parts and determined that additional parts are needed. Created new quote for repair.

1/21/26 CDempsey- Waiting on parts for approved repair. Tyler and Fernando to be onsite next week.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week.

12/15/25 CDempsey- This repair was quoted. Waiting on approval.

12/3/25 CDempsey- Tyler to be onsite next week to evaluate.

11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.

11/17/25 TBollman This repair has not been evaluated yet GE is giving john push back and wants a PO in place before i can evaluate the beds, so this is to evaluate the bed at the next visit, no parts order at this time.

11/17/25 CDempsey- WO came in Friday last week. Tyler will order part.

11.17.25 PO is received

🔧 Work Performed
Customer Requested Parts Order
🔍 Technician Findings
1/27 additional parts needed updated quote sent 3/20 quote updated needs batteries 4/29 batteries replaced and tested
⚠️ Problem Description
Broken side rail
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 14, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 14, 11:18 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-14T15:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:15 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 4h
🗓️
▶
2 Status: Scheduled Nov 18, 4:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 16.0 business days
⏱️
Labor Added Dec 11, 5:42 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.8 business days
📅
Dispatch Scheduled by Craig Dempsey Dec 16, 9:59 AM
Scheduled For: 2026-01-15T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 4:31 PM
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 13.9 business days
📦
▶
2 Parts Requested Jan 8, 4:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 51d 0h
🚨 12.9 business days
⏱️
2x Labor Added Jan 27, 1:57 PM
Type: Labor, Expenses
Status: Open
Qty: 1
🚨 15.0 business days
🔩
▶
2 2x Parts Added Feb 17, 5:47 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 40d 0h
⚠️ 6.8 business days
📦
▶
2 Parts Requested Feb 25, 6:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Reschedule
To: Awaiting Parts
Duration in Previous: 8d 0h
⏳ 2.7 business days
🔩
▶
2 2x Parts Added Feb 27, 8:32 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 14h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Mar 12, 9:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-18T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Tyler Bollman Mar 19, 8:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 11h
🚗
▶
2 Status: Tech Off Site Mar 20, 1:33 AM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 5, 0.25
⏱️
5x Labor Added Mar 20, 12:32 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 1
🚨 11.0 business days
📦
▶
2 Parts Requested Apr 4, 1:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 14d 23h
⚠️ 7.0 business days
🔩
▶
2 2x Parts Added Apr 14, 10:00 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From: Awaiting Parts
To: Closed
Duration in Previous: 10d 8h
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Apr 15, 3:48 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 5h
⏳ 4.0 business days
👷
Status: Assigned by Rhonnie Reeves Apr 20, 10:14 AM
From: Billing Review
To: Assigned
Duration in Previous: 4d 18h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Apr 22, 4:15 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Craig Dempsey
From: Assigned
To: Scheduled
Duration in Previous: 2d 6h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Tyler Bollman Apr 29, 11:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
⏱️
▶
2 5x Labor Added Apr 29, 11:07 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Apr 30, 11:20 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
🚨 24.0 business days
📄
▶
2 Status: Ready to Bill Jun 3, 6:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 49.7 business days
🧾
Invoice Created Aug 13, 8:00 AM
Invoice Number: SM-263748

Bottlenecks

Scheduled
Duration: 33.3 business days (threshold: 2.0 business days)
Exceeded by 31.3 business days
Awaiting Parts
Duration: 26.3 business days (threshold: 3.0 business days)
Exceeded by 23.3 business days
Reschedule
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days
Tech Off Site
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

📦
Parts Order 00087929
Closed
📦
Parts Order 00091101
Closed
📦
Parts Order 00094037
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Apr 28, 11:00 AM
Created
Nov 14, 11:01 AM
Invoice #
SM-263748

Work Details (22)

Name Type Status Qty Amount Date
WL-03034778 Labor Open 1 $95.00 Dec 11, 5:42 PM
WL-03079994 Labor Open 1 $95.00 Jan 27, 1:57 PM
WL-03079995 Expenses Open 1 $0.00 Jan 27, 1:57 PM
WL-03109197 Parts Open 1 $2,731.11 Feb 17, 5:47 PM
WL-03109198 Expenses Open 1 $133.00 Feb 17, 5:47 PM
WL-03122666 Parts Open 1 $4,302.23 Feb 27, 8:32 AM
WL-03122667 Expenses Open 1 $0.00 Feb 27, 8:32 AM
WL-03152543 Labor Open 5 $475.00 Mar 20, 1:37 AM
WL-03152544 Labor Open 0.25 $0.00 Mar 20, 1:37 AM
WL-03152545 Travel Open 5 $0.00 Mar 20, 1:37 AM
WL-03153022 Labor Open 0.25 $0.00 Mar 20, 12:32 PM
WL-03153023 Labor Open 1 $95.00 Mar 20, 12:32 PM
WL-03153024 Expenses Open 1 $0.00 Mar 20, 12:32 PM
WL-03153025 Expenses Open 1 $0.00 Mar 20, 12:32 PM
WL-03153026 Travel Open 5 $0.00 Mar 20, 12:32 PM
WL-03184981 Parts Open 2 $92.58 Apr 14, 10:00 AM
WL-03184982 Expenses Open 1 $19.05 Apr 14, 10:00 AM
WL-03205191 Labor Open 0.25 $0.00 Apr 29, 11:07 AM
WL-03205192 Labor Open 2 $190.00 Apr 29, 11:07 AM
WL-03205193 Expenses Open 1 $0.00 Apr 29, 11:07 AM
WL-03205194 Expenses Open 1 $0.00 Apr 29, 11:07 AM
WL-03205195 Travel Open 5 $0.00 Apr 29, 11:07 AM

Details