Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315359 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 14, 2025 → Nov 14, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 21, 2025
🕐 Clock stopped: Completed (Nov 15)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Billing
0.1 days
Created: Nov 14, 2025 Due: Nov 21, 2025 Completed: Nov 15, 2025 (6 days early)
📅
0.7 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reinstalled screws in fowler linkage. Replaced CPR isolator
🔍 Technician Findings
Screws came out of fowler linkage. CPR iso worn.
⚠️ Problem Description
Requested by Joe Evans: Head wont stay up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 14, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 14, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
🔧
▶
2 Status: Tech On Site Nov 14, 7:38 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans Nov 14, 7:43 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 1.5 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 11:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Nov 17, 12:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246762

Bottlenecks

Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 14, 1:23 PM
Invoice #
SM-246762

Work Details (2)

Name Type Status Qty Amount Date
WL-03008324 Labor Open 1 $0.00 Nov 14, 7:42 PM
WL-03008325 Parts Open 1 $0.00 Nov 14, 7:42 PM

Details