4 business days from creation · Target: Nov 20, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 72 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Mar 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸72d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Mar 4, 2026
72 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 9, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Nov 14, 2025Tech Off Site: Mar 9, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 14 → Nov 14
Created
▶ Running
0
0 / 4
Nov 14 → Nov 14
L2 Screening
▶ Running
0
0 / 4
Nov 14 → Mar 4
Awaiting Parts
⏸ Paused
72
—
Mar 4 → Mar 4
Ready for Scheduling
▶ Running
0
0 / 4
Mar 4 → Mar 9
Scheduled
▶ Running
3
3 / 4
Mar 9 → Mar 9
Tech On Site
▶ Running
0
3 / 4
Dispatch0.1d
Material Management72.4d
Coordinators4.1d
Field Work0.1d
Billing0.2d
✗ SLA Missed
Dispatch
0.1 days
Material Management
72.4 days
Over SLA
Coordinators
4.1 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Nov 14, 2025
Due: Nov 20, 2025
Completed: Mar 9, 2026 (108 days late)
📅
75.5 daysTotal Age
⏱️
72.4d in Awaiting PartsLongest Stage
🔄
10 transitionsStatus Changes
⚠️
72.7d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 272 days old
🚨
Primary Delay72.4 days stuck in "Awaiting Parts"
⏱️
Total Delay72.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
72.4d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/4/26 AJinerson - WO released past SLA, no chance of meeting SLA.
871-0001-02R IS OUT OF STOCK 11/17/2025 JJ
🔧Work Performed
Replaced top monitor, logged into kiosk to set recommended resolution for touchscreen and top monitor. Follow up will be needed for 6 outlet power supply due to ground prong missing.
🔍Technician Findings
Top monitor displaying black screen and ground prong missing from 6 outlet power supply, no physical damage found.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: ##W7*CWL
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**