4 business days from creation · Target: Nov 20, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 78 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸75d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Mar 9, 2026
75 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 10 → Mar 13, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 19, 2026
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 14, 2025Completed: Mar 19, 2026
Business Days Used5 / 4
04d budget+1d over
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 14 → Nov 14
Created
▶ Running
0
0 / 4
Nov 14 → Nov 14
L2 Screening
▶ Running
0
0 / 4
Nov 14 → Mar 9
Awaiting Parts
⏸ Paused
75
—
Mar 9 → Mar 9
Ready for Scheduling
▶ Running
0
0 / 4
Mar 9 → Mar 10
Scheduled
▶ Running
1
1 / 4
Mar 10 → Mar 10
Entered
▶ Running
0
1 / 4
Mar 10 → Mar 10
L2 Screening
▶ Running
0
1 / 4
Mar 10 → Mar 13
Awaiting Parts
⏸ Paused
3
—
Mar 13 → Mar 13
Ready for Scheduling
▶ Running
0
1 / 4
Mar 13 → Mar 13
Assigned
▶ Running
0
1 / 4
Mar 13 → Mar 19
Scheduled
▶ Running
4
5 / 4
Mar 19 → Mar 19
Tech On Site
▶ Running
0
5 / 4
Dispatch1.2d
Material Management79.4d
Coordinators5.7d
Field Work0.8d
Billing1.0d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Material Management
79.4 days
Over SLA
Coordinators
5.7 days
Over SLA
Field Work
0.8 days
Billing
1.0 days
Created: Nov 14, 2025
Due: Nov 20, 2025
Completed: Mar 19, 2026 (118 days late)
📅
83.5 daysTotal Age
⏱️
75.4d in Awaiting PartsLongest Stage
🔄
15 transitionsStatus Changes
⚠️
76.9d overTotal Delay
📦
4 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 272 days old
🚨
Primary Delay75.4 days stuck in "Awaiting Parts"
⏱️
Total Delay76.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
79.4d / 3.0d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
5.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/13/26 AJinerson - WO went int RFS with additional parts order after SLA. No chance of meeting SLA. Tech has received 1 part so far, but will need 2nd parts order to ship out still (wifi adapter). Confirmed with tech sup to schedule for Thurs. 3/19 as tech's soonest available date.
3/9/26 RBerry- Returned WO to dispatch parts added from WO-01352575 to this WO. WO will need to go back through L2.
030926 NFloyd - Since this WO is showing that the top monitor is ready to ship, we can go ahead and combine this with WO-0135257 and send all parts to the EMSAR technician.
This needs to be handled by an EMSAR tech - not WM.
3/9/26 AJinerson - WO just released afternoon of 3/9 (past SLA) no chance of meeting SLA. Site also has WO-01352575 open for "Connectivity".
871-0001-02R IS OUT OF STOCK 11/17/2025 JJ
🔧Work Performed
Installed the TP Link adapter and the top monitor. Setup the TP Link, set the screen resolution and calibrated the touchscreen.
🔍Technician Findings
Kiosk was functional with a black top monitor and no connectivity.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Part will be shipped next day air to techs home address.
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order. Kiosk offline.
Tech will be sent Key to Kiosk
Use this password to access the kiosk: P2RT6M9A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
Mar 9, 2026 5:20pm
Since this WO is showing that the top monitor is ready to ship, we can go ahead and combine this with WO-0135257 and send all parts to the EMSAR technician.
This needs to be handled by an EMSAR tech - not WM.
Mar 13, 2026 1:22pm
@Phillip Castillo or @Emmanuel Morales There was also a Higi key (871-0040-01) in the previous parts order for PO-0090608.
Should we add that item to this parts order as well? Just want to make sure we aren't missing anything before this goes out to the tech.
Also, it looks like the Problem Description is missing some information. @Phillip Castillo Could you take a look at the Problem Description here please and update to ensure we have a clear and complete path of action for the tech?
Mar 13, 2026 3:03pm
@Robert Lewis Hey Rob, they will be shipping you out a Wi-Fi Adapter for this WO. This is the one where they shipped you out a touchscreen already. Per updated problem description, a Wi-Fi Adapter is needed now too. Just a heads up! Scheduling for Thurs. 3/19 as long as parts all come in time.
Apr 1, 2026 10:18am
@Rhea Berry
Rhea, Good morning!!!!!!!!!!!!!!!
I am digging through our Higi GM and noticed this work order a negative 1.18% GM and a loss of $200. This work order is in Palm Harbour FL. The repair took him 1 hour. This is the only WO he did that day. There are 4 Kiosk PMs open in Palm Harbour. Why was he schedule for only this Repair and not PMs in the area?