Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315516 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Nov 17, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (143 biz days early)
Active: 135 biz days
🕐 Clock stopped: Canceled (Jun 3, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Jun 3, 2026
135 business days (counted)
Running total: 135 of ? biz days used
Created: Nov 17, 2025 Canceled: Jun 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Jun 3 Ready for Scheduling ▶ Running 135 135
Dispatch 0.2d
Coordinators 136.0d
✓ SLA Met
Dispatch
0.2 days
Coordinators
136.0 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2026 Completed: Jun 3, 2026 (211 days early)
📅
136.0 days Total Age
⏱️
136.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
135.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 271 days old
🚨
Primary Delay 136.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 135.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
136.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 RArnold - WO is on demand. Will dispatch when/if FSE requests an IP form this case.

05/13/2026 RArnold - WO on demand

04/14/2026 RArnold - WO on demand

04/02/2026 RArnold - WO on demand

11/17/2025 SRobinson- Created followup WO for the remaining. (Old WO-01314493) -Follow up notes - 11/11/2025 K.B. - DEVICE S/N100273703 documented as of unknow location. Requested new case. New case 0126282223 created. Need to complete under new case. Part for this device under WO-13482078.


-Previous notes -

11/11/2025 RArnold -dispatching to Konsta for SN#100273703 located at US MED in Allendale NJ

⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 17, 9:21 AM
Work Order: WO-01315516
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Nov 17, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 41m
🚨 136.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 3, 10:38 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 197d 22h

Bottlenecks

Ready for Scheduling
Duration: 136.0 business days (threshold: 1.0 business days)
Exceeded by 135.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 17, 9:21 AM
Invoice #
N/A

Details