Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315546 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 17, 2025 → Nov 17, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 24, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.2 days
Created: Nov 17, 2025 Due: Nov 24, 2025 Completed: Nov 17, 2025 (7 days early)
📅
0.3 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Gas Spring
🔍 Technician Findings
Gas spring leaking oil.
⚠️ Problem Description
Requested by Joe Evans: Gas shock leaking
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Nov 17, 10:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 17, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
🔩
▶
2 Parts Added Nov 17, 12:35 PM
Parts Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.66666666666667, 1.4833333333333
✔️
▶
2 Status: Completed Nov 17, 1:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 12:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 33m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 55m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 23, 10:40 PM
Invoice Number: SM-246877

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 17, 10:58 AM
Invoice #
SM-246877

Work Details (3)

Name Type Status Qty Amount Date
WL-03009871 Parts Open 1 $0.00 Nov 17, 12:35 PM
WL-03009872 Labor Open 0.66666666666667 $0.00 Nov 17, 12:38 PM
WL-03009873 Labor Open 1.4833333333333 $0.00 Nov 17, 12:38 PM

Details