Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315547 ↗ ServiceMax

LONGMEADOW FIRE DEPARTMENT • Annual Annuity • P5

📍 Longmeadow Fire Department — 44 Williams Street, Longmeadow MA, 01106

Nov 17, 2025 → Nov 17, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 24, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met (6d early)
Billing 0.1d
✓ SLA Met
Billing
0.1 days
Created: Nov 17, 2025 Due: Nov 24, 2025 Completed: Nov 17, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
0.1d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 178 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
(2) Stretcher, Stair Chair, Lockdown Retention System Bundle @ $465 ea. Annual $930 1 PM per year 1 Unscheduled repair call per year
⚠️ Problem Description
(2) Stretcher, Stair Chair, Lockdown Retention System Bundle @ $465 ea. Annual $930 1 PM per year 1 Unscheduled repair call per year

Timeline

📋
▶
3 Work Order Created Nov 17, 11:02 AM
Work Order Created → Labor Added → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 0m
📨
▶
2 Status: Invoice Pending Nov 17, 12:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:09 PM
Invoice Number: SM-246761

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Nov 17, 11:02 AM
Invoice #
SM-246761

Work Details (1)

Name Type Status Qty Amount Date
WL-03009744 Labor Open 1 $930.00 Nov 17, 11:02 AM

Details