Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315562 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cooper Hospital — 1 Cooper Plz, Camden NJ, 08103

Nov 17, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 22)
✓ SLA Met (404d early)
Dispatch 0.0d
Coordinators 4.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2026 Completed: Nov 22, 2025 (404 days early)
📅
4.9 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 SRobinson- Created follow up WO for the remaining. (WO-01316870)

🔧 Work Performed
A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 17, 11:44 AM
Work Order: WO-01315562
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 17, 11:54 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Nov 21, 9:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 9h, 0m
⏳ 1.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 24, 12:55 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 15h, 0m
🧾
Invoice Created Nov 25, 11:19 AM
Invoice Number: SM-247434

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Nov 17, 8:00 AM
Created
Nov 17, 11:44 AM
Invoice #
SM-247434

Work Details (2)

Name Type Status Qty Amount Date
WL-03017294 Labor Open 1 $0.00 Nov 21, 9:11 PM
WL-03017295 Labor Open 1 $0.00 Nov 21, 9:11 PM

Details