Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315625 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 17, 2025 → Nov 23, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 21)
✓ SLA Met (40d early)
Dispatch 0.1d
Coordinators 3.7d
Field Work 1.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
3.7 days
Over SLA
Field Work
1.0 days
Billing
2.5 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2025 Completed: Nov 23, 2025 (38 days early)
📅
4.5 days Total Age
⏱️
3.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 3.7 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17/2025 ALuman - dispatch to Raymond Ebanks for SN 100468946 located at US Med Orlando
🔧 Work Performed
Travel to site. FCO86600069.
🔍 Technician Findings
FCO86600069.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 17, 3:18 PM
Work Order: WO-01315625
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 17, 4:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-17T00:00:00.000+0000, 2025-11-17T05:00:00.000+0000, 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 48m
📅
Dispatch Scheduled by Ashley Luman Nov 18, 10:47 AM
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Nov 20, 9:19 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 3d 5h
🚗
Travel Added Nov 21, 11:47 AM
Type: Travel
Status: Open
Qty: 11
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Nov 23, 4:03 PM
From: Completed
To: Closed
Duration in Previous: 2d 18h
⏳ 2.0 business days
⏱️
Labor Added Nov 25, 11:32 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 25, 12:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 18, 8:00 AM
Created
Nov 17, 3:18 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03015642 Labor Open 1 $310.00 Nov 20, 9:19 PM
WL-03015643 Labor Open 2 $190.00 Nov 20, 9:19 PM
WL-03016269 Travel Open 11 $0.00 Nov 21, 11:47 AM
WL-03019545 Labor Open 0.016666666666667 $76.00 Nov 25, 11:32 AM

Details