Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315628 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 17, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 21)
✓ SLA Met (40d early)
Dispatch 0.1d
Coordinators 3.6d
Field Work 0.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Billing
2.5 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
3.7 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17/2025 ALuman - dispatch to Raymond Ebanks for SN 100244905 located at US Med Orlando
🔧 Work Performed
FCO86600066
🔍 Technician Findings
FCO86600066
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Nov 17, 3:27 PM
Work Order: WO-01315628
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 17, 4:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-17T05:00:00.000+0000, 2025-11-17T00:00:00.000+0000, 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 43m
⏱️
2x Labor Added Nov 17, 7:47 PM
Type: Labor
Status: Open
Qty: 1.5, 0.25
⏳ 3.5 business days
✔️
▶
2 Status: Completed Nov 20, 8:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Nov 21, 9:04 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 15m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 17, 8:00 AM
Created
Nov 17, 3:27 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03010542 Labor Open 1.5 $142.50 Nov 17, 7:47 PM
WL-03010543 Labor Open 0.25 $155.00 Nov 17, 7:47 PM
WL-03015972 Labor Open 0.016666666666667 $38.00 Nov 21, 9:04 AM

Details