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← WO Overview

WO-01315631 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Nov 17, 2025 → Apr 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 24, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 103 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸100d
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Apr 14, 2026
100 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 14 → Apr 16, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 16 → Apr 21, 2026
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 21 → Apr 24, 2026
3 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Nov 17, 2025 Completed: Apr 24, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0 / 5
Nov 17 → Nov 17 Ready for Scheduling ▶ Running 0 0 / 5
Nov 17 → Nov 17 Assigned ▶ Running 0 0 / 5
Nov 17 → Nov 17 Tech On Site ▶ Running 0 0 / 5
Nov 17 → Apr 14 Awaiting Parts ⏸ Paused 100 —
Apr 14 → Apr 16 Reschedule ▶ Running 2 2 / 5
Apr 16 → Apr 16 Tech On Site ▶ Running 0 2 / 5
Apr 16 → Apr 21 Awaiting Parts ⏸ Paused 3 —
Apr 21 → Apr 24 Reschedule ▶ Running 3 5 / 5
Apr 24 → Apr 24 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Material Management 103.5d
Coordinators 7.0d
Field Work 0.7d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
103.5 days
Over SLA
Coordinators
7.0 days
Over SLA
Field Work
0.7 days
Billing
0.2 days
Created: Nov 17, 2025 Due: Nov 24, 2025 Completed: Apr 24, 2026 (150 days late)
📅
108.4 days Total Age
⏱️
100.1d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
101.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (2 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Dec 2, 2025
Visit 3 Feb 16, 2026
Visit 4 Apr 16, 2026
Visit 5 Apr 24, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 269 days old
🚨
Primary Delay 100.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 101.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Awaiting Parts
103.5d / 3.0d SLA
Reschedule
6.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260424_MStelter: 0) retrieve unit from pain clinic 1) recieve parts 2) replaced pedal return spring 3) test and return asset to service '260416_MStelter: 1) retrieved unit from storage 2) removed litter 3) removed head jack mechanical assembly including compression spring 4) installed head jack and assembly including compression spring 5) installed litter 6) tested function - spring on pedal release gave way - bent end back in place as termporary fix - ordered new springs 7) returned to service '26.02.16_MStelter: 1) Called Stryker for update to ordered part. Stryker does not have an ETA on this Extended Lead Time item. Communicated this to GE biotech Lyle. '25.11.17_MS: 1) researched p//n. Ordered part.
🔍 Technician Findings
''25.11.17_MS: Found bed needing a new jack on foot end.
⚠️ Problem Description
Repair requested by Mark Stelter: Need Repair WO. Cot will not reverse Trend (foot end will not lower).
📄 Description
1080 Fluoroscopy Stretcher

Timeline

📋
▶
2 Work Order Created Nov 17, 3:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 17, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🔧
▶
4 Status: Tech On Site Nov 17, 6:25 PM
Status: Tech On Site → Parts Requested → Status: Awaiting Parts → Labor Added
📦
Parts Requested
Order: 00085462
Status: Closed
📦
Status: Awaiting Parts by Mark Stelter
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⚠️ 9.7 business days
⏱️
Labor Added Dec 2, 10:21 AM
Type: Labor
Status: Open
Qty: 0.25
🚨 51.0 business days
⏱️
Labor Added Feb 16, 11:37 AM
Type: Labor
Status: Open
Qty: 0.5
🚨 41.0 business days
🔩
▶
2 2x Parts Added Apr 14, 2:33 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 147d 19h
⏳ 3.0 business days
🔧
Status: Tech On Site by Mark Stelter Apr 16, 10:54 AM
From: Reschedule
To: Tech On Site
Duration in Previous: 1d 20h
📦
▶
2 Parts Requested Apr 16, 4:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 5h 14m
⏱️
▶
2 3x Labor Added Apr 16, 4:17 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Apr 21, 12:31 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 4d 20h
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Apr 24, 10:19 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 92
✔️
Status: Completed by Mark Stelter Apr 24, 10:26 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Apr 27, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 20m
🧾
Invoice Created Apr 28, 8:00 AM
Invoice Number: SM-260222

Bottlenecks

Awaiting Parts
Duration: 100.1 business days (threshold: 3.0 business days)
Exceeded by 97.1 business days
Reschedule
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Awaiting Parts
Duration: 3.5 business days (threshold: 3.0 business days)
Exceeded by 3.8 business hours
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00085462
Closed
📦
Parts Order 00094718
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Nov 17, 3:34 PM
Invoice #
SM-260222

Work Details (14)

Name Type Status Qty Amount Date
WL-03010404 Labor Open 0.5 $0.00 Nov 17, 6:30 PM
WL-03023425 Labor Open 0.25 $0.00 Dec 2, 10:21 AM
WL-03107059 Labor Open 0.5 $0.00 Feb 16, 11:37 AM
WL-03185450 Parts Open 1 $0.00 Apr 14, 2:33 PM
WL-03185451 Expenses Open 1 $0.00 Apr 14, 2:33 PM
WL-03189122 Labor Open 1 $0.00 Apr 16, 4:17 PM
WL-03189123 Labor Open 6 $0.00 Apr 16, 4:17 PM
WL-03189126 Travel Open 92 $0.00 Apr 16, 4:18 PM
WL-03189136 Labor Open 1 $0.00 Apr 16, 4:20 PM
WL-03194238 Parts Open 4 $0.00 Apr 21, 12:31 PM
WL-03194239 Expenses Open 1 $0.00 Apr 21, 12:31 PM
WL-03199431 Labor Open 1 $0.00 Apr 24, 10:23 AM
WL-03199432 Labor Open 0.75 $0.00 Apr 24, 10:23 AM
WL-03199433 Travel Open 92 $0.00 Apr 24, 10:24 AM

Details