Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315642 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Nov 17, 2025 → Jan 16, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 17)
✗ SLA Missed (49d late)
Dispatch 0.0d
Coordinators 45.4d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.4 days
Over SLA
Billing
0.8 days
Created: Nov 17, 2025 Due: Dec 31, 2026 Completed: Jan 17, 2026 (348 days early)
📅
44.4 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 NNL ; 1508 KW avail; 1548 LM w/Julian re cnfm; 11/18/25 0823 Julian cnfm; ack cnfm, LM w/KW; 1058 KW ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 17, 3:48 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 18, 11:00 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 10m
🚨 41.0 business days
💵
▶
3 5x Expenses Added Jan 13, 10:25 PM
5x Expenses Added → 3x Labor Added → Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 5.5, 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 2.2 business days
⏱️
6x Labor Added Jan 15, 8:38 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
2x Labor Added Jan 16, 3:53 PM
Type: Labor
Status: Open
Qty: 0.5, 4
💵
▶
3 7x Expenses Added Jan 16, 4:00 PM
7x Expenses Added → 4x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 16, 10:55 PM
Type: Labor, Expenses
Status: Open
Qty: 7.5, 1
✔️
Status: Completed by Kinsey Whitman Jan 16, 11:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 59d 12h, 0m
⏳ 4.1 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 12h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 9m
🧾
▶
2 Invoice Created Jan 22, 5:59 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 22m

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Jan 13, 6:00 AM
Created
Nov 17, 3:48 PM
Invoice #
SM-251911

Work Details (34)

Name Type Status Qty Amount Date
WL-03064167 Expenses Open 1 $68.00 Jan 13, 10:25 PM
WL-03064163 Expenses Open 1 $68.00 Jan 13, 10:25 PM
WL-03064164 Expenses Open 1 $68.00 Jan 13, 10:25 PM
WL-03064165 Expenses Open 1 $68.00 Jan 13, 10:25 PM
WL-03064166 Expenses Open 1 $68.00 Jan 13, 10:25 PM
WL-03064169 Labor Open 5.5 $220.00 Jan 13, 10:28 PM
WL-03064170 Labor Open 0.5 $20.00 Jan 13, 10:29 PM
WL-03064171 Labor Open 0.5 $20.00 Jan 13, 10:29 PM
WL-03064172 Labor Open 8 $830.00 Jan 13, 10:29 PM
WL-03067217 Labor Open 0.5 $20.00 Jan 15, 8:38 PM
WL-03067218 Labor Open 8 $830.00 Jan 15, 8:38 PM
WL-03067219 Labor Open 0.5 $20.00 Jan 15, 8:38 PM
WL-03067220 Labor Open 0.5 $20.00 Jan 15, 8:38 PM
WL-03067221 Labor Open 8 $830.00 Jan 15, 8:38 PM
WL-03067222 Labor Open 0.5 $20.00 Jan 15, 8:38 PM
WL-03068440 Labor Open 0.5 $20.00 Jan 16, 3:53 PM
WL-03068441 Labor Open 4 $830.00 Jan 16, 3:53 PM
WL-03068468 Expenses Open 1 $542.74 Jan 16, 4:00 PM
WL-03068469 Expenses Open 1 $542.74 Jan 16, 4:00 PM
WL-03068470 Expenses Open 1 $542.74 Jan 16, 4:00 PM
WL-03068471 Expenses Open 1 $542.74 Jan 16, 4:00 PM
WL-03068474 Expenses Open 1 $22.00 Jan 16, 4:01 PM
WL-03068473 Expenses Open 1 $22.00 Jan 16, 4:01 PM
WL-03068472 Expenses Open 1 $22.00 Jan 16, 4:01 PM
WL-03068480 Expenses Open 1 $35.00 Jan 16, 4:03 PM
WL-03068481 Expenses Open 1 $28.00 Jan 16, 4:03 PM
WL-03068478 Expenses Open 1 $35.00 Jan 16, 4:03 PM
WL-03068479 Expenses Open 1 $35.00 Jan 16, 4:03 PM
WL-03068483 Expenses Open 1 $828.34 Jan 16, 4:04 PM
WL-03068484 Expenses Open 1 $215.34 Jan 16, 4:04 PM
WL-03068485 Expenses Open 1 $30.06 Jan 16, 4:04 PM
WL-03068489 Expenses Open 1 $68.65 Jan 16, 4:05 PM
WL-03069099 Labor Open 7.5 $300.00 Jan 16, 10:55 PM
WL-03069100 Expenses Open 1 $73.89 Jan 16, 10:56 PM

Details