Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (96 biz days late)
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
75d
▶ Clock Running
Status: Scheduled
Nov 18 → Mar 11, 2026
75 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 11 → Mar 17, 2026
4 business days (counted)
Running total: 80 of ? biz days used
24d
▶ Clock Running
Status: Billing Review
Mar 17 → Apr 20, 2026
24 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Closed
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 104 of ? biz days used
Created: Nov 17, 2025
Canceled: Apr 20, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 17 → Nov 17 |
Created |
▶ Running
|
0 |
0 |
| Nov 17 → Nov 17 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 17 → Nov 18 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Nov 18 → Mar 11 |
Scheduled |
▶ Running
|
75 |
76 |
| Mar 11 → Mar 17 |
Ready for Scheduling |
▶ Running
|
4 |
80 |
| Mar 17 → Apr 20 |
Billing Review |
▶ Running
|
24 |
104 |
| Apr 20 → Apr 20 |
Closed |
▶ Running
|
0 |
104 |
Coordinators
80.3 days
Over SLA
Billing
24.1 days
Over SLA
Created: Nov 17, 2025
Due: Dec 31, 2026
Completed: Apr 20, 2026 (255 days early)
⏱️
75.1d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
99.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
75.1 days stuck in "Scheduled"
⏱️
Total Delay
99.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
5.2d
/ 1.0d SLA
Scheduled
75.1d
/ 2.0d SLA
Billing Review
24.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/17/2025 1730 CM ack msg; LM w/KW, GS; 1740 KW avail; LM w/Beth re cnfm; 1834 Beth cnfm; ack cnfm; LM w/KW; 1902 KW ack cnfm; 3/10/2026 1702 assign cxl for chg; 2054 ack msg; LM w/KW; 1436 KW ack msg
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
👷
Technician:
Kinsey Whitman
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
113d 0h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
6d 22h
🏁
From:
Billing Review, Closed
To:
Closed, Canceled
Duration in Previous:
33d 18h, 0m
Bottlenecks
Scheduled
Duration: 75.1 business days (threshold: 2.0 business days)
Exceeded by 73.1 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 24.1 business days (threshold: 2.0 business days)
Exceeded by 22.1 business days
ℹ️ Work Order Details
Technician
Kinsey Whitman