Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315672 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seton Medical Center — 1201 W 38th St, Austin TX, 78705

Nov 17, 2025 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (101 biz days late)
Active: 109 biz days
🕐 Clock stopped: Canceled (Apr 27, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 3 of ? biz days used
97d
▶ Clock Running
Status: Scheduled
Nov 20 → Apr 14, 2026
97 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 100 of ? biz days used
9d
▶ Clock Running
Status: Billing Review
Apr 14 → Apr 27, 2026
9 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Closed
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 109 of ? biz days used
Created: Nov 17, 2025 Canceled: Apr 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 17 Scheduled ▶ Running 0 0
Nov 17 → Nov 18 Ready for Scheduling ▶ Running 1 1
Nov 18 → Nov 19 Scheduled ▶ Running 1 2
Nov 19 → Nov 20 Ready for Scheduling ▶ Running 1 3
Nov 20 → Apr 14 Scheduled ▶ Running 97 100
Apr 14 → Apr 14 Ready for Scheduling ▶ Running 0 100
Apr 14 → Apr 27 Billing Review ▶ Running 9 109
Apr 27 → Apr 27 Closed ▶ Running 0 109
Coordinators 100.6d
Billing 9.6d
✗ SLA Missed
Coordinators
100.6 days
Over SLA
Billing
9.6 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
109.2 days Total Age
⏱️
97.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
103.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 271 days old
🚨
Primary Delay 97.2 days stuck in "Scheduled"
⏱️
Total Delay 103.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
98.4d / 2.0d SLA
Billing Review
9.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 1730 CM ack msg; LM w/KW, GS;; 1740 KW avail; LM w/Beth re cnfm; 1834 Beth cnfm; ack cnfm; LM w/KW; 1902 KW ack cnfm; 4/14/2026 1347 assign cxl; 1448 ack cxl; LM w/KW; 1451 KW ack cxl

Timeline

📋
▶
2 Work Order Created Nov 17, 5:37 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 17, 5:47 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Nov 17, 7:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 31m
⏳ 1.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 18, 8:32 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 1h
⏳ 2.4 business days
🗓️
Status: Scheduled by Caitlin Mcgee Nov 20, 5:36 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 21h
🚨 97.8 business days
📅
▶
2 Status: Ready for Scheduling Apr 14, 2:49 PM
Status: Ready for Scheduling → Status: Billing Review
💵
Status: Billing Review by Caitlin Mcgee
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 3m
🚨 10.0 business days
🏁
Status: Closed by Caitlin Mcgee Apr 27, 2:10 PM
From: Billing Review, Closed
To: Closed, Canceled
Duration in Previous: 12d 23h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 97.2 business days (threshold: 2.0 business days)
Exceeded by 95.2 business days
Billing Review
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
N/A
Created
Nov 17, 5:37 PM
Invoice #
N/A

Details