Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315688 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 17, 2025 → Nov 18, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (42d early)
Dispatch 1.0d
Coordinators 1.1d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
1.1 days
Field Work
0.1 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
1.5 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.9d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315688
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
👷
▶
3 Technician Assigned Nov 18, 3:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 10m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-18T13:00:00.000+0000
⏱️
4x Labor Added Nov 18, 10:37 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 0.75, 214
⏱️
▶
2 Labor Added Nov 18, 10:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 7h 21m
🏁
Status: Closed by Derick Velazquez Nov 18, 11:18 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Nov 20, 2:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
Status: Invoice Pending by Diane Patton Nov 20, 2:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 22, 2:07 PM
Invoice Number: SM-247085

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Nov 18, 8:00 AM
Created
Nov 17, 9:14 PM
Invoice #
SM-247085

Work Details (5)

Name Type Status Qty Amount Date
WL-03012351 Labor Open 0.5 $0.00 Nov 18, 10:37 PM
WL-03012352 Labor Open 0.75 $0.00 Nov 18, 10:37 PM
WL-03012353 Travel Open 214 $0.00 Nov 18, 10:37 PM
WL-03012354 Expenses Open 1 $0.00 Nov 18, 10:37 PM
WL-03012380 Labor Open 4.75 $0.00 Nov 18, 10:48 PM

Details