Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315704 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 17, 2025 → Apr 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (19 biz days early)
Active: 92 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
90d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Apr 1, 2026
90 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 1 → Apr 5, 2026
2 business days (counted)
Running total: 92 of ? biz days used
Created: Nov 18, 2025 Completed: Apr 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Apr 1 Ready for Scheduling ▶ Running 90 90
Apr 1 → Apr 5 Assigned ▶ Running 2 92
Dispatch 1.0d
Coordinators 93.4d
Billing 18.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
93.4 days
Over SLA
Billing
18.0 days
Over SLA
Created: Nov 18, 2025 Due: Apr 30, 2026 Completed: Apr 5, 2026 (25 days early)
📅
93.0 days Total Age
⏱️
90.6d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
108.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 271 days old
🚨
Primary Delay 90.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 108.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
90.6d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Billing Review
18.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.6.26 YCampos - Placing in BR due to labor configuration line entry billed at 177 per hour. Waiting for approval to invoice for overages.

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315704
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
🚨 91.0 business days
👷
▶
2 Technician Assigned Apr 1, 1:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Scheduling
To: Assigned
Duration in Previous: 133d 21h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 5, 12:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
⏳ 1.0 business days
💵
Status: Billing Review by Yecenia Campos Apr 6, 11:51 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 11h
🚨 18.0 business days
📄
▶
2 Status: Ready to Bill Apr 30, 6:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🚨 53.7 business days
🧾
Invoice Created Jul 17, 2:05 PM
Invoice Number: SM-260622

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 90.6 business days (threshold: 1.0 business days)
Exceeded by 89.6 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Billing Review
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Nov 17, 9:14 PM
Invoice #
SM-260622

Work Details (1)

Name Type Status Qty Amount Date
WL-03173971 Labor Open 0.5 $0.00 Apr 5, 12:36 PM

Details