Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315775 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 17, 2025 → Nov 19, 2025

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (162d early)
Dispatch 1.0d
Coordinators 1.6d
Field Work 1.8d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
1.6 days
Over SLA
Field Work
1.8 days
Over SLA
Created: Nov 18, 2025 Due: Apr 30, 2026 Completed: Nov 20, 2025 (161 days early)
📅
2.5 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315775
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
👷
▶
3 Status: Assigned Nov 19, 8:16 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-19T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Nov 19, 8:31 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
▶
2 Travel Added Nov 19, 10:48 AM
Travel Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Tech On Site
To: Completed
Duration in Previous: 2h 17m
⏱️
2x Labor Added Nov 19, 1:37 PM
Type: Labor
Status: Open
Qty: 0.25, 0.75
🏁
Status: Closed by Derick Velazquez Nov 19, 11:15 PM
From: Completed
To: Closed
Duration in Previous: 12h 26m
⏳ 4.1 business days
📄
Status: Ready to Bill by Diane Patton Nov 25, 9:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 10h, 0m
🚨 98.0 business days
🧾
Invoice Created Apr 9, 12:41 PM
Invoice Number: SM-247478

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Nov 19, 8:00 AM
Created
Nov 17, 9:14 PM
Invoice #
SM-247478

Work Details (4)

Name Type Status Qty Amount Date
WL-03012716 Labor Open 0.5 $0.00 Nov 19, 8:34 AM
WL-03012920 Travel Open 12 $0.00 Nov 19, 10:48 AM
WL-03013172 Labor Open 0.25 $0.00 Nov 19, 1:37 PM
WL-03013173 Labor Open 0.75 $0.00 Nov 19, 1:37 PM

Details