Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315782 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 17, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (173 biz days early)
Active: 104 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
103d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Apr 20, 2026
103 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 104 of ? biz days used
Created: Nov 18, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Apr 20 Ready for Scheduling ▶ Running 103 103
Apr 20 → Apr 21 Assigned ▶ Running 1 104
Dispatch 1.0d
Coordinators 105.6d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
105.6 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
106.0 days Total Age
⏱️
103.6d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
106.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 271 days old
🚨
Primary Delay 103.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 106.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
103.6d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315782
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
🚨 104.0 business days
👷
▶
2 Technician Assigned Apr 20, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Scheduling
To: Assigned
Duration in Previous: 152d 20h
✔️
Status: Completed by Derick Velazquez Apr 21, 9:05 AM
From: Assigned
To: Completed
Duration in Previous: 21h 40m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 22, 6:04 PM
Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 1d 9h
📄
Status: Ready to Bill by Diane Patton Apr 23, 5:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 7m
⏳ 1.8 business days
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 22h
🧾
▶
2 Invoice Created Apr 25, 3:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 103.6 business days (threshold: 1.0 business days)
Exceeded by 102.6 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Nov 17, 9:14 PM
Invoice #
SM-260178

Work Details (1)

Name Type Status Qty Amount Date
WL-03196630 Labor Open 0.5 $56.48 Apr 22, 6:04 PM

Details