Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315872 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Minneola — 1800 N Hancock Rd, Minneola FL, 34715

Nov 17, 2025 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (178 biz days early)
Active: 99 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
99d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Apr 14, 2026
99 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 99 of ? biz days used
Created: Nov 18, 2025 Completed: Apr 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Apr 14 Ready for Scheduling ▶ Running 99 99
Apr 14 → Apr 14 Assigned ▶ Running 0 99
Dispatch 1.0d
Coordinators 99.8d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
99.8 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
100.0 days Total Age
⏱️
99.6d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
100.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 271 days old
🚨
Primary Delay 99.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 100.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
99.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
04/14/2026 LIser- Replaced and configured nose cone.
🔍 Technician Findings
04/14/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315872
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
🚨 100.0 business days
👷
▶
2 Technician Assigned Apr 14, 2:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Scheduling
To: Assigned
Duration in Previous: 146d 23h
⏱️
▶
2 2x Labor Added Apr 14, 4:21 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Assigned
To: Completed
Duration in Previous: 1h 49m
🏁
Status: Closed by Luis Iser Apr 14, 4:34 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 1.9 business days
📄
Status: Ready to Bill by Yecenia Campos Apr 15, 9:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⏳ 2.3 business days
📨
▶
2 Status: Invoice Pending Apr 17, 9:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 13.3 business days
🧾
Invoice Created May 6, 4:38 PM
Invoice Number: SM-259617

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 99.6 business days (threshold: 1.0 business days)
Exceeded by 98.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Nov 17, 9:14 PM
Invoice #
SM-259617

Work Details (2)

Name Type Status Qty Amount Date
WL-03185726 Labor Open 1 $0.00 Apr 14, 4:21 PM
WL-03185727 Labor Open 0.5 $56.48 Apr 14, 4:21 PM

Details