Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315874 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cooper University Hospital — 1 Cooper Plaza, Camden NJ, 08080

Nov 18, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 22)
✓ SLA Met (404d early)
Dispatch 0.0d
Coordinators 4.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Nov 22, 2025 (404 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24//2025 SRobinson- Created follow up WO for the remaining. (WO-01316823)

11/13/2025 Cever site confirmed FSE requesting WO on demand

10/27/2025 MHamersley - due to delays at another site, the remediation dates are being rescheduled


10/09/2025 Cever per Fady site will begin next week Oct 16th

10/08/2025 Cever aged parts transferred

09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


09/16/2025 Cever received email from Youch, Mike <Youch-Mike@CooperHealth.edu> asking for an update to scheduling. Replied advsing we could begin Oct 6th

07/23/2025 Cever sent email to Youch, Mike <Youch-Mike@CooperHealth.edu> advising reschedule needed per Fady. Placing in RFS until advised,

07/20/2025 Cever received email from Youch, Mike <Youch-Mike@CooperHealth.edu> confirming FSE onsite starting Aug 5th

06/30/2025 Cever sent inventory list to Youch, Mike <Youch-Mike@CooperHealth.edu> trying to confirm and schedule fSE onsite.

🔧 Work Performed
A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Nov 18, 8:00 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000II9QiAAL, Fady Khouzam
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Nov 21, 9:18 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 13h, 0m
⏳ 1.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 24, 10:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 25, 11:20 AM
Invoice Number: SM-247413

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Nov 18, 8:00 AM
Created
Nov 18, 8:00 AM
Invoice #
SM-247413

Work Details (2)

Name Type Status Qty Amount Date
WL-03017303 Labor Open 1 $0.00 Nov 21, 9:18 PM
WL-03017304 Labor Open 2 $0.00 Nov 21, 9:18 PM

Details