Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315903 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 18, 2025 → Nov 26, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Nov 26)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 5.1d
Coordinators 2.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.1 days
Over SLA
Coordinators
2.1 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 26, 2025 (on time)
📅
7.0 days Total Age
⏱️
5.1d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
2.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 18, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 5.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
5.1d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced knee gatch motor.
🔍 Technician Findings
knee gatch motor failed
⚠️ Problem Description
Requested by Joe Evans: Knee won't go up.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 18, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 18, 10:36 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
2x Labor Added Nov 18, 11:02 AM
Type: Labor
Status: Open
Qty: 0.8, 0.5
📦
▶
2 Parts Requested Nov 18, 11:09 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 33m
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Nov 24, 7:51 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 8h
⏱️
Labor Added Nov 25, 2:15 PM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Nov 26, 12:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Reschedule
To: Completed
Duration in Previous: 1d 16h
🏁
Status: Closed by Joe Evans Nov 26, 12:11 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
▶
2 Status: Ready to Bill Nov 26, 12:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Nov 27, 8:00 AM
Invoice Number: SM-247640

Bottlenecks

Awaiting Parts
Duration: 5.1 business days (threshold: 3.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📦
Parts Order 00085480
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 18, 10:23 AM
Invoice #
SM-247640

Work Details (6)

Name Type Status Qty Amount Date
WL-03010997 Labor Open 0.8 $0.00 Nov 18, 11:02 AM
WL-03010998 Labor Open 0.5 $0.00 Nov 18, 11:02 AM
WL-03019133 Parts Open 1 $0.00 Nov 24, 7:51 PM
WL-03019134 Expenses Open 1 $0.00 Nov 24, 7:51 PM
WL-03019784 Labor Open 2 $0.00 Nov 25, 2:15 PM
WL-03020839 Labor Open 0.33333333333333 $0.00 Nov 26, 12:05 PM

Details