Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315943 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 18, 2025 → Nov 23, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 21)
✓ SLA Met (40d early)
Dispatch 0.1d
Coordinators 3.1d
Field Work 1.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
3.1 days
Over SLA
Field Work
1.0 days
Billing
2.5 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2025 Completed: Nov 23, 2025 (38 days early)
📅
3.8 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/18/2025 EMartin dispatching to FSE onsite per request for SN# 100312858 located at US Med in Orlando, FL
🔧 Work Performed
FCO86600069. Travel home.
🔍 Technician Findings
FCO86600069.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 18, 12:46 PM
Work Order: WO-01315943
Type: FCO
Priority: PC
🗓️
▶
3 Status: Scheduled Nov 18, 1:14 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-18T17:00:00.000+0000, 2025-11-18T13:00:00.000+0000
⏳ 3.0 business days
⏱️
4x Labor Added Nov 20, 9:56 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 4.5, 230
✔️
Status: Completed by Raymond Ebanks Nov 20, 10:05 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 8h
⏳ 1.2 business days
🏁
Status: Closed by Raymond Ebanks Nov 23, 4:38 PM
From: Completed
To: Closed
Duration in Previous: 2d 18h
⏱️
Labor Added Nov 24, 3:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 3:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 18, 8:00 AM
Created
Nov 18, 12:46 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03015686 Labor Open 1 $95.00 Nov 20, 9:56 PM
WL-03015687 Labor Open 4.5 $155.00 Nov 20, 9:56 PM
WL-03015688 Expenses Open 1 $0.00 Nov 20, 9:56 PM
WL-03015689 Travel Open 230 $0.00 Nov 20, 9:56 PM
WL-03018790 Labor Open 0.016666666666667 $38.00 Nov 24, 3:39 PM

Details