Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315949 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Nov 18, 2025 → Nov 18, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (407d early)
Dispatch 0.0d
Coordinators 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Billing
1.3 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Nov 19, 2025 (407 days early)
📅
0.9 days Total Age
⏱️
2.0d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
Good working conditions
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 18, 12:57 PM
Work Order: WO-01315949
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 18, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2025-11-18T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 16m
⏱️
▶
2 3x Labor Added Nov 18, 7:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6h 34m, 0m
⏱️
Labor Added Nov 19, 8:33 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 19, 8:40 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 52m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 8h
💰
Status: Invoiced by Josh Longway Nov 21, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:40 PM
Invoice Number: SM-247311

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Nov 18, 8:00 AM
Created
Nov 18, 12:57 PM
Invoice #
SM-247311

Work Details (4)

Name Type Status Qty Amount Date
WL-03012102 Labor Open 2.5 $237.50 Nov 18, 7:46 PM
WL-03012103 Labor Open 2 $155.00 Nov 18, 7:46 PM
WL-03012104 Travel Open 66 $0.00 Nov 18, 7:46 PM
WL-03012714 Labor Open 0.016666666666667 $38.00 Nov 19, 8:33 AM

Details