Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315964 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bozeman Deaconess Hospital — 915 Highland Blvd, Bozeman MT, 59715

Nov 18, 2025 → Jan 16, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 19)
✗ SLA Missed (52d late)
Dispatch 0.0d
Coordinators 44.9d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.9 days
Over SLA
Billing
0.8 days
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Jan 16, 2026 (349 days early)
📅
43.7 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
45.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Scheduled
44.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 1300 CM ack msg; LM w/DR; LM w/Inhae re cnfm; Inhae cnfm; 1346 ack cnfm; LM w/DR; 1947 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Nov 18, 1:20 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 8:13 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6h 52m
🚨 40.5 business days
⏱️
▶
3 Labor Added Jan 13, 4:30 PM
Labor Added → Labor Added → 2x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Jan 13, 4:37 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 14, 12:52 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Jan 14, 1:03 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 2x Labor Added Jan 15, 11:54 AM
2x Labor Added → Expenses Added → 2x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Jan 18, 6:43 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 2x Expenses Added Jan 18, 6:52 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jan 18, 7:47 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 19, 7:27 AM
Labor Added → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.75
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Diane Rovatsos Jan 19, 7:34 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 61d 11h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:38 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 10m
💰
▶
2 Status: Invoiced Jan 22, 5:58 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251913

Bottlenecks

Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Jan 13, 8:00 AM
Created
Nov 18, 1:20 PM
Invoice #
SM-251913

Work Details (28)

Name Type Status Qty Amount Date
WL-03063569 Labor Open 8 $977.00 Jan 13, 4:30 PM
WL-03063575 Labor Open 0.5 $20.00 Jan 13, 4:32 PM
WL-03063593 Expenses Open 1 $98.33 Jan 13, 4:35 PM
WL-03063600 Expenses Open 1 $202.88 Jan 13, 4:36 PM
WL-03063609 Expenses Open 1 $68.00 Jan 13, 4:37 PM
WL-03063613 Expenses Open 1 $202.88 Jan 13, 4:38 PM
WL-03063614 Expenses Open 1 $68.00 Jan 13, 4:38 PM
WL-03064730 Labor Open 0.5 $20.00 Jan 14, 12:52 PM
WL-03064751 Labor Open 0.5 $20.00 Jan 14, 1:03 PM
WL-03066197 Labor Open 0.5 $20.00 Jan 15, 11:54 AM
WL-03066201 Expenses Open 1 $68.00 Jan 15, 11:55 AM
WL-03066204 Expenses Open 1 $68.00 Jan 15, 11:56 AM
WL-03066208 Expenses Open 1 $222.88 Jan 15, 11:57 AM
WL-03066209 Expenses Open 1 $202.88 Jan 15, 11:58 AM
WL-03069656 Labor Open 8 $977.00 Jan 18, 6:43 PM
WL-03069655 Labor Open 8 $977.00 Jan 18, 6:43 PM
WL-03069657 Labor Open 4 $977.00 Jan 18, 6:43 PM
WL-03069660 Labor Open 0.5 $20.00 Jan 18, 6:45 PM
WL-03069661 Labor Open 0.5 $20.00 Jan 18, 6:46 PM
WL-03069662 Labor Open 0.5 $20.00 Jan 18, 6:46 PM
WL-03069668 Expenses Open 1 $98.33 Jan 18, 6:52 PM
WL-03069669 Expenses Open 1 $68.00 Jan 18, 6:53 PM
WL-03069671 Expenses Open 1 $234.36 Jan 18, 6:54 PM
WL-03069700 Expenses Open 1 $21.00 Jan 18, 7:47 PM
WL-03069701 Expenses Open 1 $605.28 Jan 18, 7:48 PM
WL-03069984 Labor Open 9.25 $370.00 Jan 19, 7:27 AM
WL-03069985 Labor Open 7.75 $310.00 Jan 19, 7:28 AM
WL-03069986 Expenses Open 1 $3.30 Jan 19, 7:31 AM

Details