Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315980 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Nov 18, 2025 → Nov 18, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Nov 18)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.1d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.3 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 18, 2025 (7 days early)
📅
0.1 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced gatch motor tested bed functions and returned bed to service
🔍 Technician Findings
gatch motor inoperable
⚠️ Problem Description
Requested by Kenneth Lancara: repair request gatch motor inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 18, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏱️
▶
2 2x Labor Added Nov 18, 2:30 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 19, 10:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 22m
📨
Status: Invoice Pending by Hannah Shaw Nov 19, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 0m
🧾
Invoice Created Nov 20, 11:00 AM
Invoice Number: SM-246973

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Nov 18, 1:38 PM
Invoice #
SM-246973

Work Details (2)

Name Type Status Qty Amount Date
WL-03011441 Labor Open 2 $0.00 Nov 18, 2:30 PM
WL-03011442 Parts Open 1 $0.00 Nov 18, 2:30 PM

Details