Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316034 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 18, 2025 → Nov 18, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (42d early)
Coordinators 0.7d
Billing 0.0d
✓ SLA Met
Coordinators
0.7 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
0.7 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/18/2025 LIser- Implemented nosecone upgrade one one device.
🔍 Technician Findings
11/18/2025 LIser- Nosecone upgraded needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
▶
4 Work Order Created Nov 18, 2:33 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GbhCMQAZ, Luis Iser
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-18T13:00:00.000+0000
⏱️
2x Labor Added Nov 18, 7:49 PM
Type: Labor
Status: Open
Qty: 0.75, 0.5
✔️
Status: Completed by Luis Iser Nov 18, 7:55 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 17m, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 20, 2:47 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 22, 11:24 AM
Invoice Number: SM-247085

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Nov 18, 8:00 AM
Created
Nov 18, 2:33 PM
Invoice #
SM-247085

Work Details (2)

Name Type Status Qty Amount Date
WL-03012107 Labor Open 0.75 $0.00 Nov 18, 7:49 PM
WL-03012108 Labor Open 0.5 $0.00 Nov 18, 7:49 PM

Details