Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316082 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 18, 2025 → Dec 1, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Dec 2)
⏸ 12d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 9.1d
Coordinators 1.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.1 days
Over SLA
Coordinators
1.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Dec 2, 2025 (6 days late)
📅
9.8 days Total Age
⏱️
9.1d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
7.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 9.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Awaiting Parts
9.1d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.20.25 PO is received

🔧 Work Performed
Replaced footboard cover.
🔍 Technician Findings
Footboard has physical damage.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Damage footboard
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 18, 3:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 18, 4:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
📦
▶
2 Parts Requested Nov 19, 1:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ray-Anthony Alston
From: Assigned
To: Awaiting Parts
Duration in Previous: 20h 39m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Dec 1, 10:08 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Ray-Anthony Alston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 9h
⏱️
4x Labor Added Dec 1, 10:16 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 1.5, 23.8
✔️
▶
2 Status: Completed Dec 1, 10:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 2, 2:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Dec 5, 6:00 PM
Invoice Number: SM-247990

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Awaiting Parts
Duration: 9.1 business days (threshold: 3.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

📦
Parts Order 00085558
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 18, 3:39 PM
Invoice #
SM-247990

Work Details (6)

Name Type Status Qty Amount Date
WL-03023070 Parts Open 1 $277.32 Dec 1, 10:08 PM
WL-03023071 Expenses Open 1 $0.00 Dec 1, 10:08 PM
WL-03023072 Labor Open 1 $0.00 Dec 1, 10:16 PM
WL-03023073 Labor Open 1.5 $142.50 Dec 1, 10:16 PM
WL-03023074 Expenses Open 1 $0.00 Dec 1, 10:16 PM
WL-03023075 Travel Open 23.8 $0.00 Dec 1, 10:16 PM

Details