Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316085 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 18, 2025 → Nov 21, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Nov 21)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 3.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 21, 2025 (4 days early)
📅
3.4 days Total Age
⏱️
3.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 3.3 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler Motor.
🔍 Technician Findings
Head of bed not going all the way up.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Head of bed not going all the way up.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 18, 3:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 4:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Nov 21, 5:13 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
⏳ 1.8 business days
📄
▶
2 Status: Ready to Bill Nov 24, 4:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 25, 11:18 AM
Invoice Number: SM-247462

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 18, 3:40 PM
Invoice #
SM-247462

Work Details (4)

Name Type Status Qty Amount Date
WL-03016905 Labor Open 2.5 $0.00 Nov 21, 5:13 PM
WL-03016906 Labor Open 1 $0.00 Nov 21, 5:13 PM
WL-03016907 Travel Open 24.6 $0.00 Nov 21, 5:13 PM
WL-03016908 Parts Open 1 $0.00 Nov 21, 5:13 PM

Details