Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316103 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 18, 2025 → Dec 8, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Dec 9)
⏸ 19d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 14.0d
Coordinators 1.4d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.0 days
Over SLA
Coordinators
1.4 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Dec 9, 2025 (13 days late)
📅
14.6 days Total Age
⏱️
14.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
11.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 19, 2025
Visit 2 Dec 8, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 14.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Awaiting Parts
14.0d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced loadcell and bushing. Calibrated and tested zoom feature.
🔍 Technician Findings
Zoom handles not engaging fully
⚠️ Problem Description
Requested by Joe Evan,: Drive not working
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 18, 4:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
⏱️
▶
3 2x Labor Added Nov 19, 9:50 AM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085546
Status: Closed
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 17h 30m
🚨 14.0 business days
🔩
▶
3 3x Parts Added Dec 8, 3:26 PM
3x Parts Added → Status: Reschedule → 2x Labor Added
🔄
Status: Reschedule by Joe Evans
From: Awaiting Parts, Reschedule
To: Reschedule, Tech On Site
Duration in Previous: 19d 5h, 0m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 0.66666666666667
✔️
▶
2 Status: Completed Dec 8, 8:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 11:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 31m
📨
Status: Invoice Pending by Hannah Shaw Dec 9, 12:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 8m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 14, 5:29 PM
Invoice Number: SM-248562

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📦
Parts Order 00085546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 18, 4:10 PM
Invoice #
SM-248562

Work Details (7)

Name Type Status Qty Amount Date
WL-03012827 Labor Open 0.75 $0.00 Nov 19, 9:50 AM
WL-03012828 Labor Open 0.5 $0.00 Nov 19, 9:50 AM
WL-03030318 Parts Open 1 $0.00 Dec 8, 3:26 PM
WL-03030319 Parts Open 1 $0.00 Dec 8, 3:26 PM
WL-03030320 Expenses Open 1 $0.00 Dec 8, 3:26 PM
WL-03030326 Labor Open 3 $0.00 Dec 8, 3:31 PM
WL-03030327 Labor Open 0.66666666666667 $0.00 Dec 8, 3:31 PM

Details