Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316150 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 El Camino Hospital — 2500 Grant Road, Mountain View CA, 94040

Nov 18, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 183 biz days
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
183d
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Aug 16, 2026
183 business days (counted)
Running total: 183 of ? biz days used
Created: Nov 19, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Nov 19 → Aug 16 Ready for Scheduling ▶ Running 183 183
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Nov 19, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
184.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 270 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 1910 CM ack msg; LM w/MF; 1550 MF decline; 1659 SC decline; 11/19/25 1650 LM w/Denice re NAR

Timeline

📋
▶
2 Work Order Created Nov 18, 7:17 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 24, 8:00 AM
Created
Nov 18, 7:17 PM
Invoice #
N/A

Details