Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316152 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seton Medical Center — 1201 W 38th St, Austin TX, 78705

Nov 18, 2025 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (86 biz days late)
Active: 92 biz days
🕐 Clock stopped: Canceled (Apr 6, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Scheduled
Nov 19 → Mar 11, 2026
74 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 11 → Mar 17, 2026
4 business days (counted)
Running total: 78 of ? biz days used
14d
▶ Clock Running
Status: Billing Review
Mar 17 → Apr 6, 2026
14 business days (counted)
Running total: 92 of ? biz days used
Created: Nov 19, 2025 Canceled: Apr 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Mar 11 Scheduled ▶ Running 74 74
Mar 11 → Mar 17 Ready for Scheduling ▶ Running 4 78
Mar 17 → Apr 6 Billing Review ▶ Running 14 92
Coordinators 80.1d
Billing 14.1d
✗ SLA Missed
Coordinators
80.1 days
Over SLA
Billing
14.1 days
Over SLA
Created: Nov 19, 2025 Due: Dec 31, 2026 Completed: Apr 6, 2026 (269 days early)
📅
93.0 days Total Age
⏱️
74.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
88.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 270 days old
🚨
Primary Delay 74.1 days stuck in "Scheduled"
⏱️
Total Delay 88.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
74.1d / 2.0d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Billing Review
14.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 1730 CM ack msg; LM w/KW, GS;; KW other shift; 11/18/2025 1819 CM LM w/TK; 1910 TK avail; 2039 LM w/Beth re cnfm; 2053 Beth cnfm; 11/19/25 1000 ack cnfm, LM w/TK; 1012 TK ack cnfm; 3/10/2026 1702 assign cxl for chg; 2054 ack msg; LM w/TK; 1627 TK ack cxl

Timeline

📋
▶
2 Work Order Created Nov 18, 8:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 10:54 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14h 23m
🚨 74.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 10, 8:54 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 111d 8h
⚠️ 5.4 business days
💵
Status: Billing Review by Caitlin Mcgee Mar 17, 7:25 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 6d 22h
🚨 14.6 business days
🚫
Status: Canceled by Caitlin Mcgee Apr 6, 4:00 PM
From: Billing Review
To: Canceled
Duration in Previous: 19d 20h

Bottlenecks

Scheduled
Duration: 74.1 business days (threshold: 2.0 business days)
Exceeded by 72.1 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 14.1 business days (threshold: 2.0 business days)
Exceeded by 12.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
N/A
Created
Nov 18, 8:31 PM
Invoice #
N/A

Details