Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (91 biz days late)
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Scheduled
Nov 19 → Mar 11, 2026
74 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 11 → Mar 17, 2026
4 business days (counted)
Running total: 78 of ? biz days used
18d
▶ Clock Running
Status: Billing Review
Mar 17 → Apr 12, 2026
18 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Closed
Apr 12 → Apr 13, 2026
1 business day (counted)
Running total: 97 of ? biz days used
Created: Nov 19, 2025
Completed: Apr 13, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 19 → Nov 19 |
Created |
▶ Running
|
0 |
0 |
| Nov 19 → Nov 19 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 19 → Nov 19 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Nov 19 → Mar 11 |
Scheduled |
▶ Running
|
74 |
74 |
| Mar 11 → Mar 17 |
Ready for Scheduling |
▶ Running
|
4 |
78 |
| Mar 17 → Apr 12 |
Billing Review |
▶ Running
|
18 |
96 |
| Apr 12 → Apr 13 |
Closed |
▶ Running
|
1 |
97 |
Coordinators
80.1 days
Over SLA
Billing
23.7 days
Over SLA
Created: Nov 19, 2025
Due: Dec 31, 2026
Completed: Apr 13, 2026 (262 days early)
⏱️
74.1d in Scheduled
Longest Stage
🔄
10 transitions
Status Changes
⚠️
97.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
74.1 days stuck in "Scheduled"
⏱️
Total Delay
97.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
6.0d
/ 1.0d SLA
Scheduled
74.1d
/ 2.0d SLA
Billing Review
18.1d
/ 2.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
Invoice Pending
4.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/17/2025 1730 CM ack msg; LM w/KW, GS; KW other shift; 11/18/2025 1819 CM LM w/TK; 2039 LM w/Beth re cnfm; 2053 Beth cnfm; 11/19/25 1000 ack cnfm, LM w/TK 1012 TK ack cnfm; 3/10/2026 1702 assign cxl for chg; 2054 ack msg; LM w/TK; 1627 TK ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
2m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
14h 20m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
111d 9h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
6d 22h
💵
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
25d 21h
✔️
From:
Closed, Completed
To:
Completed, Closed
Duration in Previous:
16h 9m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 5h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
19h 6m
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5d 3h
Bottlenecks
Scheduled
Duration: 74.1 business days (threshold: 2.0 business days)
Exceeded by 72.1 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 18.1 business days (threshold: 2.0 business days)
Exceeded by 16.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03183164 |
Expenses |
Open |
1 |
$723.97 |
Apr 12, 5:21 PM |