Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316154 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seton Medical Center — 1201 W 38th St, Austin TX, 78705

Nov 18, 2025 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (101 biz days late)
Active: 107 biz days
🕐 Clock stopped: Canceled (Apr 27, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
91d
▶ Clock Running
Status: Scheduled
Nov 19 → Apr 3, 2026
91 business days (counted)
Running total: 91 of ? biz days used
16d
▶ Clock Running
Status: Billing Review
Apr 3 → Apr 27, 2026
16 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Closed
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 107 of ? biz days used
Created: Nov 19, 2025 Canceled: Apr 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Apr 3 Scheduled ▶ Running 91 91
Apr 3 → Apr 27 Billing Review ▶ Running 16 107
Apr 27 → Apr 27 Closed ▶ Running 0 107
Coordinators 92.2d
Billing 17.0d
✗ SLA Missed
Coordinators
92.2 days
Over SLA
Billing
17.0 days
Over SLA
Created: Nov 19, 2025 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
108.0 days Total Age
⏱️
91.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
104.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 270 days old
🚨
Primary Delay 91.2 days stuck in "Scheduled"
⏱️
Total Delay 104.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
91.2d / 2.0d SLA
Billing Review
17.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 1730 CM ack msg; LM w/KW, GS; KW other shift; 11/18/2025 1819 CM LM w/TK; 1910 TK avail; 2039 LM w/Beth re cnfm; 2053 Beth cnfm; 11/19/25 1000 ack cnfm, LM w/TK 1012 TK ack cnfm; 4/2/2026 2003 Beth cxl; 2045 ack cxl; LM w/TK; 2130 TK ack cxl

Timeline

📋
▶
2 Work Order Created Nov 18, 8:33 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 18, 8:41 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 7m
👷
▶
2 Technician Assigned Nov 19, 10:55 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14h 14m
🚨 91.0 business days
💵
Status: Billing Review by Caitlin Mcgee Apr 2, 9:38 PM
From: Scheduled
To: Billing Review
Duration in Previous: 134d 9h
🚨 17.3 business days
🏁
Status: Closed by Caitlin Mcgee Apr 27, 2:10 PM
From: Billing Review, Closed
To: Closed, Canceled
Duration in Previous: 24d 16h, 0m

Bottlenecks

Scheduled
Duration: 91.2 business days (threshold: 2.0 business days)
Exceeded by 89.2 business days
Billing Review
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
N/A
Created
Nov 18, 8:33 PM
Invoice #
N/A

Details