Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316187 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 19, 2025 → Dec 1, 2025

✅ Completed
PC Per client agreement
Target: Dec 10, 2025
🕐 Clock stopped: Completed (Dec 1)
✓ SLA Met (9d early)
Dispatch 0.0d
Coordinators 9.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Billing
0.5 days
Created: Nov 19, 2025 Due: Dec 10, 2025 Completed: Dec 1, 2025 (9 days early)
📅
9.0 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
9.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIR IDP10 SPL INFICON

Timeline

📋
▶
4 Work Order Created Nov 19, 10:10 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 9.0 business days
✔️
Status: Completed by Kim Pearson Dec 1, 1:50 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12d 3h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 2, 8:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 23m
📨
▶
3 Status: Invoice Pending Dec 2, 12:26 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-247976

Bottlenecks

Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 19, 10:10 AM
Invoice #
SM-247976

Work Details (1)

Name Type Status Qty Amount Date
WL-03012852 Parts Open 1 $270.00 Nov 19, 10:11 AM

Details