Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316196 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 19, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 72 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
72d
▶ Clock Running
Status: Entered
Nov 19 → Mar 9, 2026
72 business days (counted)
Running total: 72 of ? biz days used
Created: Nov 19, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Nov 19 → Mar 9 Entered ▶ Running 72 72
Dispatch 73.0d
✓ SLA Met
Dispatch
73.0 days
Over SLA
Created: Nov 19, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
73.0 days Total Age
⏱️
73.0d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
72.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 269 days old
🚨
Primary Delay 73.0 days stuck in "Entered"
⏱️
Total Delay 72.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
73.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - dispatching to Jeffrey C and Ryan L for Dec 1st

⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
24 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 19, 10:51 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
🚨 73.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 6:03 PM
From: Entered
To: Canceled
Duration in Previous: 110d 6h

Bottlenecks

Entered
Duration: 73.0 business days (threshold: 4.0 business hours)
Exceeded by 72.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 19, 10:51 AM
Invoice #
N/A

Details