Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316197 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 19, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 72 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
69d
▶ Clock Running
Status: Entered
Nov 24 → Mar 9, 2026
69 business days (counted)
Running total: 72 of ? biz days used
Created: Nov 19, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Nov 19 → Nov 19 Entered ▶ Running 0 0
Nov 19 → Nov 24 Scheduled ▶ Running 3 3
Nov 24 → Mar 9 Entered ▶ Running 69 72
Dispatch 70.0d
Coordinators 3.7d
✓ SLA Met
Dispatch
70.0 days
Over SLA
Coordinators
3.7 days
Over SLA
Created: Nov 19, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
73.0 days Total Age
⏱️
69.7d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
70.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 269 days old
🚨
Primary Delay 69.7 days stuck in "Entered"
⏱️
Total Delay 70.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
70.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 RFosbury wrong WO cloned. Can be cancelled. Original WO is WO-01315095

11/18/2025 RFosbury - dispatching to Jeffrey C and Ryan L for Dec 1st

⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
9 Giraffe Omnibed Carestation

Timeline

📋
▶
3 Work Order Created Nov 19, 10:52 AM
Work Order Created → Status: Scheduled → Status: Entered
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 0m
🆕
Status: Entered by Shelby Robinson
From: Scheduled
To: Entered
Duration in Previous: 1m
👷
▶
3 Technician Assigned Nov 19, 1:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-01T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2h 38m
⏳ 4.0 business days
🆕
Status: Entered by Rich Fosbury Nov 24, 1:32 PM
From: Scheduled
To: Entered
Duration in Previous: 4d 23h
🚨 70.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 6:01 PM
From: Entered
To: Canceled
Duration in Previous: 105d 3h

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Entered
Duration: 69.7 business days (threshold: 4.0 business hours)
Exceeded by 69.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 19, 10:52 AM
Invoice #
N/A

Details