Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316203 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 19, 2025 → Nov 25, 2025

✅ Completed
PC Per client agreement
Target: Dec 10, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 4.9d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
0.2 days
Created: Nov 19, 2025 Due: Dec 10, 2025 Completed: Nov 25, 2025 (15 days early)
📅
5.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.9d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIRED TS 620 PUMP, SIENNA

Timeline

📋
Work Order Created Nov 19, 11:17 AM
Work Order: WO-01316203
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Nov 19, 11:29 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 12m
⚠️ 5.0 business days
✔️
Status: Completed by Kim Pearson Nov 25, 8:07 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 20h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 1, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
📨
▶
2 Status: Invoice Pending Dec 1, 10:33 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247840

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 19, 11:17 AM
Invoice #
247840

Work Details (1)

Name Type Status Qty Amount Date
WL-03013034 Parts Open 1 $929.50 Nov 19, 11:29 AM

Details