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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316205 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Nov 19, 2025 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 15, 2025
✗ SLA Missed (52 biz days late)
Active: 68 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 2, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 9, 2025
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 16, 2025
5 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 17 of ? biz days used
51d
▶ Clock Running
Status: Incomplete
Dec 16 → Mar 3, 2026
51 business days (counted)
Running total: 68 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Awaiting Parts
Mar 3 → Apr 1, 2026
21 business days (not counted)
Created: Nov 19, 2025 Completed: Apr 1, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Dec 2 Assigned ▶ Running 7 7
Dec 2 → Dec 9 Scheduled ▶ Running 5 12
Dec 9 → Dec 16 Tech On Site ▶ Running 5 17
Dec 16 → Dec 16 Completed ▶ Running 0 17
Dec 16 → Dec 16 Closed ▶ Running 0 17
Dec 16 → Mar 3 Incomplete ▶ Running 51 68
Mar 3 → Apr 1 Awaiting Parts ⏸ Paused 21 —
Dispatch 0.1d
Material Management 21.5d
Coordinators 13.4d
Field Work 5.6d
Incomplete 51.9d (excluded)
Billing 1.4d
✗ SLA Missed
Dispatch
0.1 days
Material Management
21.5 days
Over SLA
Coordinators
13.4 days
Over SLA
Field Work
5.6 days
Over SLA
Incomplete (excluded from total)
51.9 days
Billing
1.4 days
Over SLA
Created: Nov 19, 2025 Due: Dec 15, 2025 Completed: Apr 1, 2026 (106 days late)
📅
89.9 days Total Age
⏱️
51.9d in Incomplete Longest Stage
🔄
10 transitions Status Changes
⚠️
33.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 7, 2025
Visit 2 Dec 8, 2025
Visit 3 Dec 9, 2025
Visit 4 Dec 11, 2025
Visit 5 Dec 12, 2025
Visit 6 Mar 26, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 51.9 days stuck in "Incomplete"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
7.2d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
5.5d / 1.0d SLA
Incomplete
51.9d
Awaiting Parts
21.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 Emartin per attached email "This work order can be cancelled/closed. The customer has signed a service agreement with another vendor and no longer wants this repair completed.



Tom Katona


Biomedical Technician II"

'25.12.16_MStelter: This repair needs parts ordered before it can be completed.

12/2/2025 CRamen spoke with Tom and scheduled for Monday 12/8/2025 thru Friday 12/12/2025. Tech will call Tom 906-449-3914 on Monday 12/8 with eta after picking up car rental. Call logged in WO-01316205 



11/25/2025 CRamen Spoke with Tom 906-251-8019 and he said hes reaching out to staff to make sure that next week 12/1-12/5 is ok with them for tech to come out all calls made on WO-01316227


11/24/2025 CRamen Josh Morris 920-454-5020, left a vm for a returned call to schedule for next week


11/24/2025 CRamen Josh Morris cell. 906-236-0771, left a vm for a returned call to schedule for next week


11/24/2025 CRamen phone just rings. Not able to leave VM


11/20/2025 CRamen Logged email WO-01316227 requesting Monday 12/1-Friday 12/5/2025 with an arrival window between 8-10am. Schedule with 01316205. Placeholder set


11-24-25 LY -

🔧 Work Performed
Travel and Labor Invoice for work performed at Up Bell Hospital through 3/31/2026 '260326: Canceling Parts Order per customer request. Will close WO once Parts Order is canceled. '25.12.09_MStelter: 1) Tested bed to try to reproduce what was described in the problem description. 2) Verified that both male & female pins on footboard are fully engaged 3) Called Stryker for tech support. Went thru diagnostics (KG/LB button while replacing footboard) a) Verified that all 4 load cell readings are within normal range and that they all increased when adding weight b) Scale calibration failed suggesting a bad CPU p/n 3002-407-950 which is still in production. 4) Getting part quoted via Jennifer Johnson.
🔍 Technician Findings
'25.12.09_MStelter: 1) The alarm will immediately sounds when the bed exit is set. It can be shut off but pressing the bed exit alarm to deactivate. 2) Bed scale will not zero. (It times out.)
⚠️ Problem Description
Control #404207230 Bed alarm won’t shut off unless it is unplugged
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Nov 19, 11:25 AM
Work Order: WO-01316205
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Jennifer Johnson Nov 19, 12:22 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 57m
👷
▶
2 Technician Assigned Nov 19, 5:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 40m
⚠️ 7.9 business days
🗓️
▶
2 Status: Scheduled Dec 2, 2:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-08T17:00:00.000+0000
💵
2x Expenses Added Dec 2, 4:58 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
💵
2x Expenses Added Dec 7, 10:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Dec 8, 1:41 PM
Type: Labor, Travel
Status: Open
Qty: 4, 106
💵
2x Expenses Added Dec 8, 8:16 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Dec 9, 12:52 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Dec 9, 2:12 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Mark Stelter Dec 9, 2:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
2 Labor Added Dec 9, 4:24 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
💵
Expenses Added Dec 10, 8:36 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
3x Labor Added Dec 11, 9:35 AM
Type: Labor, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
▶
2 Expenses Added Dec 12, 10:45 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Dec 12, 3:44 PM
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added Dec 12, 3:49 PM
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Dec 12, 4:10 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 12, 4:30 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
✔️
Status: Completed by Mark Stelter Dec 16, 11:29 AM
From: Tech On Site, Completed, Closed
To: Completed, Closed, Incomplete
Duration in Previous: 6d 20h, 0m
🚨 52.0 business days
📦
▶
2 Parts Requested Mar 3, 3:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Gavin Poole
From: Incomplete
To: Awaiting Parts
Duration in Previous: 77d 3h
🚨 18.0 business days
⏱️
Labor Added Mar 26, 10:52 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 5.0 business days
⏱️
Labor Added Apr 1, 1:44 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jennifer Johnson Apr 1, 4:20 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 29d 0h
🏁
Status: Closed by Jennifer Johnson Apr 1, 4:41 PM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 20m
📨
▶
2 Status: Invoice Pending Apr 2, 1:17 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 21.0 business days
🧾
Invoice Created Apr 30, 11:10 PM
Invoice Number: SM-258163

Bottlenecks

Assigned
Duration: 7.2 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Tech On Site
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 21.5 business days (threshold: 3.0 business days)
Exceeded by 18.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📦
Parts Order 00091448
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
Dec 8, 12:00 PM
Created
Nov 19, 11:25 AM
Invoice #
SM-258163

Work Details (29)

Name Type Status Qty Amount Date
WL-03023921 Expenses Open 1 $0.00 Dec 2, 4:58 PM
WL-03023923 Expenses Open 1 $0.00 Dec 2, 4:58 PM
WL-03029682 Expenses Open 1 $0.00 Dec 7, 10:17 PM
WL-03029683 Expenses Open 1 $0.00 Dec 7, 10:17 PM
WL-03030126 Labor Open 4 $0.00 Dec 8, 1:41 PM
WL-03030127 Travel Open 106 $0.00 Dec 8, 1:41 PM
WL-03030128 Travel Open 106 $0.00 Dec 8, 1:41 PM
WL-03030803 Expenses Open 1 $0.00 Dec 8, 8:16 PM
WL-03030804 Expenses Open 1 $0.00 Dec 8, 8:16 PM
WL-03031406 Expenses Open 1 $0.00 Dec 9, 12:52 PM
WL-03031407 Expenses Open 1 $0.00 Dec 9, 12:53 PM
WL-03031550 Expenses Open 1 $0.00 Dec 9, 2:12 PM
WL-03031553 Expenses Open 1 $0.00 Dec 9, 2:15 PM
WL-03031810 Labor Open 1 $0.00 Dec 9, 4:24 PM
WL-03031819 Labor Open 2.5 $0.00 Dec 9, 4:27 PM
WL-03032524 Expenses Open 1 $0.00 Dec 10, 8:36 AM
WL-03033894 Labor Open 1 $0.00 Dec 11, 9:35 AM
WL-03033895 Expenses Open 1 $0.00 Dec 11, 9:35 AM
WL-03033896 Expenses Open 1 $0.00 Dec 11, 9:35 AM
WL-03035699 Expenses Open 1 $0.00 Dec 12, 10:45 AM
WL-03035701 Expenses Open 1 $0.00 Dec 12, 10:48 AM
WL-03036142 Labor Open 8 $0.00 Dec 12, 3:44 PM
WL-03036144 Labor Open 4 $0.00 Dec 12, 3:49 PM
WL-03036145 Labor Open 4 $0.00 Dec 12, 3:49 PM
WL-03036194 Labor Open 1 $0.00 Dec 12, 4:10 PM
WL-03036201 Expenses Open 1 $0.00 Dec 12, 4:14 PM
WL-03036240 Expenses Open 1 $0.00 Dec 12, 4:30 PM
WL-03160494 Labor Open 0.5 $0.00 Mar 26, 10:52 AM
WL-03168899 Labor Open 1 $6,860.00 Apr 1, 1:44 PM

Details