Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316207 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 19, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 10, 2025
🕐 Clock stopped: Completed (Nov 26)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Nov 19, 2025 Due: Dec 10, 2025 Completed: Nov 26, 2025 (14 days early)
📅
5.9 days Total Age
⏱️
5.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 5.9 days stuck in "Assigned"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.9d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP-7 PUMP W/INLET VALVE

Timeline

📋
▶
4 Work Order Created Nov 19, 11:31 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Nov 26, 11:45 AM
From: Assigned
To: Completed
Duration in Previous: 7d 0h
🏁
Status: Closed by Kim Pearson Nov 26, 12:34 PM
From: Completed
To: Closed
Duration in Previous: 48m
⏳ 4.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 1, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
▶
2 Status: Invoice Pending Dec 1, 10:33 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247840

Bottlenecks

Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 19, 11:31 AM
Invoice #
247840

Work Details (1)

Name Type Status Qty Amount Date
WL-03013047 Parts Open 1 $900.50 Nov 19, 11:34 AM

Details